The Services Specialist is responsible for the commissioning, maintenance, and repair of power conversion equipment at various client sites globally. They act as the primary interface between the customer and GE, ensuring technical requirements and safety standards are met while providing data-driven reporting.
Job Description Summary
Based at GE Power Conversion Chennai site the Services Specialist role is an exciting opportunity for an action-oriented individual with deep technical foundation of Power Conversion equipment. You will be able to leverage your technical knowledge to directly support customer through commissioning, maintaining, servicing of Power Conversion’s state of the art products and solutions across the globe, while you collaborate across the globe with key functional teams and enhance your strategic business acumen. The job will require frequent traveling up to 100 % to various client sites in India and globally.
Our team of dedicated experts needs reinforcement from young or experienced colleagues. So if you find electric drive technology and the associated processes interesting, can get excited about it, and are a thoroughbred technician/engineer, then we are looking for you! Great performance needs Great Engineers!
Job Description
The Services Specialist develops practical and innovative ways to identify and meet goals. In this role you are responsible for work which is defined in scope, utilize your understanding and experience to execute business objectives, and have the ability to effect short-term and some long-term business goals.
Commissioning of extensive systems consisting of power controllers, frequency converters, load commutated drives, excitation systems, electrical machines, and load machines or production plants, such as large converters for pumped storage power plants, gas turbine power plants, and much more.
Commissioning of the Medium Voltage and Low Voltage variable speed drives with Medium Voltage Switchgear in business segments such as Power Plants, Metals, Marine, Oil & Gas, Material handling, etc.,
Show-up individuality with less supervision in commissioning and service activities in Power Equipment. Should communicate clearly and follow the instructions from Site Lead or Site manager and perform the task with at most quality. Interact and assistance to the customer, user, and other GE field personnel in the operation, inspection, maintenance, and repair of assigned product lines.
Perform on-site installation of systems and equipment and ongoing preventive maintenance, repair and calibration after installation
Perform unplanned/corrective maintenance and complete all necessary technical and business documentation on time and accurate. Comply with the integrity and compliance guidelines. Record keeping of day-to-day activities in digital forms.
Provide technical assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer's sites
Respond to requests for emergency repairs and services to troublesome equipment
Knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage
Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards. Ensure all work is performed in accordance with the organization’s EHS and associated policies/procedures
Ensure customer satisfaction with maintenance solutions, according to the metrics of service, terms, performance, and quality.
A job at this level requires good interpersonal skills. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
Assist customer with improving reliability and reducing cost of ownership
Provide single point of contact to the customer, customer team, and all other GE stakeholders
Assist the factory with data collection and timely reporting to facilitate fleet performance analysis, including marketing intelligence and sales opportunities for services, and support
Assist customer with spare parts ordering & issues resolution
Qualifications/Requirements
Bachelors / Diploma Degree from accredited college / university in Electrical Engineering or allied Engineering.
2 – 5 years of relevant experience
Should have process knowledge of Metal / Marine / Oil & Gas / Test Bench / Material Handling / Power Plant
Knowledge in Power Electronics, High Voltage Equipment & PLC
Desired Characteristics
Work experience on Power converters, generators, switchboards, AVR, excitation systems and MV/LV drives
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to work independently. Strong problem-solving skills
Strong attention to detail
Proactive self-starter and change agent & ability to work under stress environment
Cross functional, ability to work on matrix environment, and international team experience
Effectively communicate across all organizational levels, departments, and functions
Demonstrated technical aptitude and business acumen.
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