SERVICE TECHNICIAN

Description

This position is primarily responsible for the servicing of Spacesaver and Hanel products, and may also include any other product the company sells and services, to ensure that they conform to manufacturer’s standards, Patterson Pope and customer requirements. This position also includes the direct responsibility for the field installation of Spacesaver products and providing a supporting role on Hanel installations. This could include the supervision of Patterson Pope staff and temporary staff. This position will also be responsible for communication with the Project Manager, Service Manager and the Customer.

Core Functions of the Role:

• PM’s, installs, troubleshoots, and/or repairs the complete range of Spacesaver products. Includes a broad knowledge of Spacesaver product line.
• PM’s, troubleshoots, services, and/or repairs the complete range of Hanel products.  
• Complete service ticket work as assigned.
• Obtains customer signature on service tickets and returns completed tickets to the Service Manager.
• Proper maintenance and care of company vehicle.
• Proper maintenance and tracking of company supplied tools.
• Works safely, wears required PPE, and follows OSHA requirements.
• Prepares and maintains the installation job site, including safety compliance, trash removal and work area cleanliness, parking, equipment rental, power, material handling, hiring and direction of temporary workers as required, logging labor hours, etc.
• Inspects materials on site upon arrival for damage, shortages, quality problems, etc. prior to installation start.
• Keeps and tracks required records. Keeps records and logs regarding progress on the job, daily expenses, personal work hours, hired labor work hours, and problems encountered.
• Works on in-house duties including local and in-house installation, maintains cleanliness of warehouse and, most importantly, prepares thoroughly for the next project installation.
• Coordinates project specific responsibilities with the Project manager including labor force, equipment, material handling requirements, deliveries, etc.
• Reviews drawings, man hours, etc. Develops installation plan prior to leaving for installation job site. Alerts Project Manager of any problems.
• Tracks & communicates labor hours & budget estimates to ensure pre-determined targets are met.
• Participates in various training schools, as needed, and meetings in conjunction with the Installation and Service Department.
• Other duties as required.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Share and demonstrate Patterson Pope’s core values
• Achievement of a passing score on Spacesaver’s baseline assessment.
• Basic knowledge of building construction, electrical systems, blueprint reading, machine operation, hand tool use, and math skills.
• Good organizational and follow through skills, as well as proven ability to maintain a professional image.
• Solid PC familiarity, including Microsoft Office applications.
• Must have a valid driver’s license and pass a motor vehicle record check.
• Must be able and available to travel frequently.
• Ability to work at heights greater than 20 feet.
• OSHA 10 Certification required. OSHA 30 preferred.
• Spacesaver Installation and Service Certification(s) including the installation of ActivRac 16 and the servicing of ActivRac 30, and/or Hanel Certification as a CS3 or greater on Rotomat & Lean Lift and 1 year experience as a Installation Technician.
• Ability to drive a vehicle to and from client locations.
• Ability to work remotely at client locations with or without supervision.
• Ability to work alone and with others.

Education/Experience:

High School diploma or equivalent combined with 3 years construction experience or an Associate’s Degree and 2 years work experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. 

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. 

Reasoning Ability:

Ability to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to read technical drawings. 

Electronic Aptitude:

Must be skilled in understanding programmable electronic controls, troubleshooting those controls and using electronic meters and diagnostic software to diagnose and resolve problems. Ability to read and interpret schematic drawings. Familiarity with building power supply systems and machine connections.

Mechanical Aptitude:

Must be skilled with hand tools and possess the acumen to solve mechanical issues, to diagnose and fix broken equipment, and in general be adept at problem solving. Training is provided, and phone assistance from manufacturer and Operations Manager is available.

Technology Aptitude:

Must be familiar with the use of computers and the recent Windows applications such as Microsoft Office, e-mail and Web browsers. Computers are used in the diagnosis and troubleshooting of equipment. Equipment specific training is provided. 

Certificates and Licenses:

Valid Driver License from the United States of America. 

Supervisory Responsibilities:

Occasionally leads between 1 to 5+ people.

Travel: 

100% travel to client sites. Will require occasional overnight travel and overnight stays. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts; outdoor weather conditions and risk of electrical shock. The noise level in the work environment is usually very loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to sit and talk or hear. The team member frequently is required to use hands to handle or feel. The team member is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-paid Life and Accidental Death & Dismemberment Insurance
• Option to buy Additional Life Insurance coverage for yourself and your dependents
• Short Term Disability Insurance
• Long Term Disability Insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 401k
• Paid Time Off
• Paid holidays
• ESOP

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are a drug-free workplace. Patterson Pope is a Federal Contractor.