Service Support Facilitator

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Service Support Facilitator to join our growing team.

Job Summary:

The purpose of this position is to facilitate the delivery of service support and administrative functions necessary for effective operation and delivery of services. The Service Support Facilitator is vital to the program's success by conducting initial and annual assessments which are used in determining medical eligibility. 

**This position is remote, but candidates must reside within the State of West Virginia. 

Responsibilities:

• Coordinate and support the delivery of services in accordance with organizational policies and procedures.
• Assist in managing service delivery processes.
• Monitor performance indicators and make adjustments as needed.
• Schedule, conduct and appropriately document member assessments within prescribed timelines.
• Enter assessment data into the web system.
• Participate in inter-rater activities to ensure consistency in the administration of the assessment instruments and adherence to assessment protocols.
• Support in overseeing department procedures and participating in quality assurance/improvement initiatives.
• Conduct educational sessions for family members and agencies, covering policies related to assessments and budgetary matters.
• Complete satisfaction survey with a focus on achieving positive results from respondent feedback.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Required Qualifications

• Bachelor’s degree in social work or a related field
• Active and unrestricted licensure for the state of West Virginia as a LSW or higher (LGSW, LCSW)
• 2+ years of experience with assessments of children and families

Preferred Qualifications

• Experience in a healthcare setting
• Medicaid/Public Sector service experience 
• Proficient understanding of person-centered planning principles
• Familiarity with various computer applications and adept at navigating multiple screens
• Demonstrated ability to uphold confidentiality standards and ensure HIPAA compliance when evaluating pertinent issues
• Strong organizational skills
• Exhibits a sense of urgency to meet deadlines effectively

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Compensation

The pay range for this position is listed below. 

“Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”

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