Service Specialist

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

What's in it for you:

Trane Technologies is hiring a remote Service Specialist to join our team. In this role you will be a key team member on our Service Sales team, and responsible for quoting and entering service work, ordering parts and necessary supplies, and ensuring that all service work is scheduled and executed. 

 What you will do:

• Responsible for timely completion of assigned projects, financial performance, and the highest level of customer satisfaction.

• Plan and analyze assigned projects, establish schedules, project parameters, and set procedures to accomplish system objectives, involving complex service applications.

• Create estimates and generate proposals. Entering projects, ordering parts, tracking parts, scheduling labor internally and with customer, reviewing completion of projects and billing coordination.

• Responsible for entering service estimates, issuing purchase orders, and generating work orders.

• Manage service projects from estimate to completion.

• Receive and qualify subcontractor proposals. Assist Sales develop projects as needed.

• Communicates with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff. Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff. 

• Ensure that all assigned staff and subcontractors are working in a safe manner per Trane and OSHA policies.

• Less than 5% travel to customer job sites is required.

 What you will bring:

• Bachelor’s degree or equivalent combination of education and experience.

• Minimum two (2) years’ experience in project management, HVAC or related preferred.

• Candidates without a 4-year degree are encouraged to apply;  we prioritize practical experience, relevant skills, and alignment with our leadership principles.

• Experienced and knowledgeable in contracting processes and estimating associated with the installation of HVAC systems and managing subcontractors preferred.

• Computer skills are essential.

• Highly organized and strongly customer service oriented.

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes  up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.    

Disclaimer:  Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.