Service Sales Associate

Kodak Alaris is a global technology company that’s delivering future value through customer solutions. Our advanced, patented intellectual property combines breakthrough technologies, digital transformation, and human know-how to unlock the power of images and information. We make businesses run faster, governments run smarter and provide consumers innovative solutions to preserve and enjoy their most cherished memories. Our future is powered by our employees’ creativity. Expect a lot from Kodak Alaris and know that we expect a lot of ourselves and the performance of the company.
  

The Alaris division of Kodak Alaris is a leading provider of information capture solutions that simplify business processes. We exist to help the world make sense of information with smart, connected solutions powered by decades of image science innovation. Our award-winning range of scanners, software and services are available worldwide, and through our network of channel partners.
 

Position Title: Service Sales Associate

Location:  Rochester, NY Remote

Position Description
The role will involve promoting Kodak Alaris’ service offerings and delivering service sales revenue targets through the renewal of contracts. You will be responsible for contacting customers where their service agreement, software assurance, or warranty has expired to sell a new agreement.

Additional Responsibilities include

• Manage contract renewal and warranty opportunities; contact customers to drive service revenue.
• Communicate directly with customers to sell an agreement, offer appropriate entitlement options, negotiate pricing, and prepare quotes.
• Achieve set targets for service renewals.
• Work collaboratively with Account Management Associates and Channel Relationship Managers.
• Update the service system with renewal status and details from communications with customers.

Skills & Competencies          

• Must have excellent telephone manner, well-presented and a confident communicator at all levels.
• Professional, strong written communication skills.
• Quick learner, keen to develop knowledge about document scanners, software, support, and services.
• High proficiency with Microsoft Office, specifically Excel
• Ability to manage and organize emails
• Own, thrive and manage renewal opportunity in collaboration with peers when necessary
• Performance / results oriented and able to take initiative i.e. proactive, self-driven and able to standalone.
• Negotiation and selling skills with the ability to consult with customers on our offerings.
• Salesforce experience preferred

Qualifications:

• AAS in Business Administration or 3 years of equivalent relevant work experience.

Work Days / Hours

Monday through Friday, 8am – 5pm

Compensation: $19.50 - $21.00

Kodak Alaris is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran. 

As a member of the Kodak Alaris team you will be eligible to participate in our flexible benefits program which include paid flexible time off, health, dental and vision coverage, paid sick leave, paid parental leave, 401(k) plan with company match, short-term and long term disability coverage and life insurance.