ServiceNow VR Configuration Compliance Technical Consultant

Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects. 

Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 5.0 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.

Windward is seeking a highly skilled and experienced ServiceNow SecOps Technical Consultant responsible for designing, configuring, and developing ServiceNow solutions that meet business and technical requirements. This role combines strong technical expertise in the ServiceNow platform with consulting and implementation skills to deliver high-quality, scalable applications and modules.

The ideal candidate has hands-on experience building, customizing, and integrating ServiceNow applications across multiple modules, and preferably is a ServiceNow Certified Application Developer (CAD). 

Key Responsibilities 

• Design, develop, and implement ServiceNow solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements.
• Design and configure ServiceNow SecOps capabilities, including configuration compliance, policies, controls, test criteria, exception workflows, automated playbooks, orchestration workflows, and remediation processes aligned with organizational security standards and regulatory requirements. 
• Implement automated configuration assessment and evidence-collection workflows by integrating ServiceNow with CMDB data, vulnerability scanners, endpoint and cloud security tools, and other authoritative sources. 
• Develop dashboards, reports, and performance analytics that provide visibility into compliance posture, control failures, exceptions, remediation aging, and risk trends for technical and executive stakeholders. 
• Serve as the Configuration Compliance and Security Operations subject matter expert throughout the engagement, advising customers and delivery teams on solution architecture, platform capabilities, implementation decisions, and product best practices. 
• Provide guidance and support in the integration and usage of Threat Intelligence, Major Security Incident Management, SIEMs (e.g., Splunk, Microsoft Sentinel), vulnerability scanners (e.g., Tenable, Rapid7, Qualys), and EDR platforms as related to their impact on the ServiceNow implementation. 
• Translate security policies, configuration baselines, and control frameworks into scalable ServiceNow designs while identifying opportunities to reduce manual effort, improve data quality, and strengthen governance across Security Operations processes. 
• Lead customer working sessions, design reviews, demonstrations, and knowledge-transfer activities; document configuration decisions and operating procedures; and coach administrators and analysts to sustain and enhance the solution after deployment. 
• Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches.
• Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization.
• Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange.
• Provide technical leadership and ensure compliance by guiding junior developers or project teams, participating in code reviews, maintaining version control, ensuring security/privacy compliance, and contributing to technical documentation.

Required Qualifications 

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 3–5+ years of ServiceNow development in the SecOps, Vulnerability Response, Security Incident Response space
• Hands-On Experience with ServiceNow Configuration Compliance
• Proven experience delivering at least one full-cycle ServiceNow implementation.
• Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture.
• Knowledge of Security Operations and the USEM architecture
• Experience with correlating scan results and CMDB CIs
• Experience with Flow Designer, IntegrationHub, and Service Portal development.
• Hands-on experience with ServiceNow integrations and API-based data exchange.
• Familiarity with Agile delivery (Scrum or SAFe).
• Strong understanding of ITIL and enterprise service management practices.
• Excellent problem-solving and debugging skills.
• Strong communication and client-facing presentation abilities.
   

Required Certifications 

• Certified Implementation Specialist – Vulnerability Response
• Certified Implementation Specialist – Data Foundations
• ServiceNow Certified System Administrator

Preferred Qualifications 

• Experience integrating SCA tools with ServiceNow (Tenable SC preferred)
• An understanding of and implementation experience with a variety of security and GRC tools (e.g., ServiceNow SecOps/IRM, Tenable, CrowdStrike, CheckMarx, Rapid7, Qualys, Splunk).
• Strong understanding of security configurations and control frameworks.
• ITIL v3 or v4 Certification
• Unified Security Exposure Management (USEM) Bootcamp
• ServiceNow Certified Application Developer (CAD)
• Additional ServiceNow certifications in areas such as Security Incident Response, IRM, or ITSM
• Active DoW Clearance (Secret or Above)

Location  

• Remote

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance. 

Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.