ServiceNow Solution Architect - AI

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.  Our vision is to be the go-to ServiceNow Guide, creating extraordinary results with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”.  We are #GoingBeyond  

We bring 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 3,000 ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

 NewRocket is proud to be an Anthropic partner/vendor. Through this relationship, we are expanding our ability to help enterprise clients responsibly design, deploy, and scale AI solutions powered by Claude and other leading AI technologies. Our AI Foundry teams apply Anthropic-aligned practices across prompt and context engineering, retrieval-augmented generation (RAG), agentic workflows, tool use, structured outputs, model evaluation, security, governance, and human-in-the-loop controls.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Role: ServiceNow / AI Solution Architect

Role Summary

The ServiceNow / AI Solution Architect will own the ServiceNow application architecture for Plutus, including scoped application design, workspace and user experience patterns, workflow automation, agentic AI design, human-in-the-loop controls, integration patterns, and platform governance. This role ensures that Plutus is architected as a scalable, secure, and governed ServiceNow solution that supports AI agent deployment, insurance workflow automation, and customer environment readiness.

Required Skills

• ServiceNow platform architecture
• App Engine and scoped applications
• UI Builder and Workspaces
• Flow Designer and IntegrationHub
• REST/API architecture and ServiceNow integration patterns
• ServiceNow AI capabilities, including Now Assist, AI Agent Studio, agent orchestration, and AI-enabled workflow design
• Human-in-the-loop workflow design
• AI governance, guardrails, testing, validation, responsible AI controls, and operational monitoring
• Security and access design within ServiceNow
• Customer environment connectivity, deployment readiness, and technical governance
• Insurance or regulated-industry workflow experience preferred

Primary Responsibilities

• Define the ServiceNow and Plutus application architecture.
• Determine how Plutus fits within the customer’s ServiceNow environment.
• Design scoped application, workspace, workflow, integration, and agentic AI patterns.
• Define how agents, workflows, user experiences, business rules, integrations, and human approvals work together.
• Establish technical standards for configuration, extension, governance, and platform guardrails.
• Validate AI behavior, escalation logic, guardrails, acceptance criteria, and operational monitoring needs.
• Partner with customer technical teams to confirm environment readiness, required connectivity, identity/access considerations, and deployment approach.
• Remain actively involved throughout implementation to ensure architecture integrity.

Preferred Experience

• Hands-on implementation experience with Now Assist, AI Agent Studio, agent orchestration, or related ServiceNow AI capabilities
• Experience designing ServiceNow solutions for insurance, financial services, risk, compliance, or regulated workflow environments
• Experience with ServiceNow integrations, REST/API patterns, IntegrationHub, or customer environment connectivity
• Experience defining platform governance, technical standards, and scalable implementation patterns for enterprise ServiceNow programs

Preferred Insurance Core-System Integration Experience

Preferred candidates should bring practical awareness of how ServiceNow-based AI agents and workflows may interact with insurance systems and data sources in a client environment.

• Experience with insurance core-system integration concepts, including policy administration, claims, broker/customer platforms, document systems, and insurance data flows
• Understanding of how ServiceNow workflows, records, APIs, and agent actions may need to interact with customer enterprise systems
• Familiarity with REST/API patterns, IntegrationHub, data mapping, data readiness, identity/access, and security considerations in regulated environments
• Ability to evaluate integration complexity, identify dependencies, and partner with customer technical teams without over-positioning the role as a full enterprise integration architect
• Experience supporting insurance, financial services, risk, compliance, or other regulated workflow environments preferred

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status For individuals with disabilities who would like to request an accommodation, please contact hr.ca@NewRocket.com