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Cayuse Holdings

ServiceNow Experience Designer

Posted 25 minutes ago
$70 - $80 per hour
5-10 years experience
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AI Summary

Design intuitive end-to-end employee and agent journeys, including onboarding, issue resolution, and self-service workflows. Collaborate with developers and stakeholders to deliver accessible, user-centered solutions using ServiceNow tools.

Overview

Job Title: ServiceNow Experience DesignerLocation: Remote

Job Type: Independent Contract Start Date: ASAP

Pay Rate: $70-80/hr

Job Summary

Design intuitive employee and agent experiences on the ServiceNow platform, with a focus on Employee Center and Service Operations Workspace (SOW).

Responsibilities

Key Responsibilities

 

  • Design end-to-end employee and agent journeys: onboarding/offboarding, issue-to-resolution, request-to-fulfillment, and self-service search and knowledge (deflection).
  • Create UX artifacts such as personas, journey maps, empathy maps, and wireframes/prototypes.
  • Plan and run usability tests, and turn findings into design improvements.
  • Design and configure experiences in Employee Center, SOW, and UI Builder.
  • Collaborate with developers, product owners, and stakeholders to deliver consistent, accessible, user-centered solutions.

Qualifications

Required Skills

  • 6+ years in UX design, with 2+ years of hands-on ServiceNow UI experience (across at least 4 releases)
  • 2+ years each in Employee Center (ESC) and Service Operations Workspace (SOW)
  • Strong skills in user research, journey mapping, and usability testing
  • Good communication and stakeholder management

Certifications / Badges

  • Employee Center Essentials badge
  • Service Operations Workspace (SOW) Bootcamp badge
  • UI Builder Fundamentals badge/certification

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