ServiceNow Developer (HRSD)

ABOUT DYSRUPIT

DysrupIT is a leading global-based cloud services company. We support clients across the globe in their adoption of the cloud and their transformation to as-a-Service business models. DysrupIT is dedicated to making a positive impact in the communities it serves.

COMPANY CULTURE

We are constantly looking for talented people to join our team. We offer a unique and extraordinary career experience to motivate and inspire talents like you to make a difference in our customers, clients, and the entire organization. At DysrupIT, you’ll join a team of dedicated and brilliant professionals who share the same goal of pursuing integrity and excellence. We are committed to promoting a culture where employees are valued and respected. We invest in our employees and make sure that they will have the right training to secure their growth and advancement towards their career aspirations.

JOB SUMMARY

We are seeking an experienced ServiceNow Developer with a strong specialization in HR Service Delivery (HRSD) for a short-term contract engagement (one sprint). The successful candidate will hit the ground running, contributing immediately to troubleshooting, solution design, and feature development within our ServiceNow HRSD environment. 

JOB RESPONSIBILITIES

• Investigate and resolve complex HRSD platform issues through structured troubleshooting and root cause analysis (RCA).
• Develop and present solution prototypes to address identified gaps or enhancement requests.
• Design, configure, and maintain Service Catalogue structures with a focus on taxonomy best practices.
• Build and improve Employee Centre UX/UI components to deliver a seamless self-service experience.
• Configure and maintain HRSD modules including Cases, HR Profiles, and Scoped Apps.
• Design and manage HR Journeys and Lifecycle Events to support key employee milestones.
• Develop and maintain HRSD Dashboards and reporting to support HR operations and leadership visibility.
• Collaborate with HR stakeholders to translate business requirements into scalable ServiceNow solutions.
• Document configurations, changes, and technical decisions in line with platform governance standards.

QUALIFICATIONS 

• 3+ years of hands-on ServiceNow development experience 
• Proven HRSD module experience with at least one full HRSD implementation or significant enhancement project 
• ServiceNow Certified System Administrator (CSA) – required 
• ServiceNow Certified Application Developer (CAD) – preferred 
• HRSD or HR Implementation Specialist certification – highly regarded 
• Strong communication skills; able to present prototypes and findings to both technical and non-technical stakeholders

Core HRSD Expertise 

• HR Service Delivery (HRSD) – Cases, HR Profiles, HR Scoped App 
• Journeys – Journey Design, milestone tracking, task orchestration 
• Lifecycle Events – onboarding, offboarding, and transition workflows 
• Dashboards – HR reporting, performance widgets, and executive views

Specialised Skills (Sprint Focus) 

• Troubleshooting – platform issues, integration failures, workflow errors 
• Root Cause Analysis (RCA) – structured diagnosis and resolution documentation 
• Solution Prototyping – rapid proof-of-concept builds for stakeholder review 
• Service Catalogue Taxonomy – logical structuring of catalogue items and categories 
• Employee Centre UX/UI – portal customisation, widget configuration, user experience design

General ServiceNow Platform

• Flow Designer, Workflow Editor, Business Rules, Script Includes 
• ACLs, Roles, and Security configuration 
• REST/SOAP integrations and MID Server (advantageous) 
• JavaScript (server-side and client-side scripting)