ServiceNow Developer

Description

The Workflow Processes team plays a critical role in building technical business process and workflows automated by Business Process Management (BPM) tools and services. This will allow to monitor and optimize continuously to improve business processes to increase efficiency and reduce costs. This team is a collection of well-rounded developers supporting and maintaining the ServiceNow BPM environment to ensure high performance to avoid any business disruptions.

As a Workflow Developer, you will be part of a team building technical business process and workflows leveraged by the Service Now / FSO platform. Your collaboration with technical teams and business stakeholders will allow you to identify business requirements and develop workflow solutions accordingly. If you have a passion for workflow efficiency, this may be a role for you. This is a subset of the overall responsibilities which will include multiple initiatives as assigned by IT leadership.

This role is hybrid (Mon through Thu on-site / Fri remote) for candidates in the Kansas City metropolitan area and open to qualified remote candidates outside of the Kansas City area. However, the remote location must be within the US.

How you’ll spend your time:

Build technical business process flows inside the Service Now - BAW tooling/environments.

Take functional and process requirements from business teams and technical teams and translate the requirements into technical workflows, processes, user entry forms, work queues and associated human interactions inside the workflow tool.

Design, develop, perform unit, system, integration and regression testing and implement BAW solutions into production.

Serve as a mentor to assist with the cross training of existing staff with the best industry practices for developing BAW processes for consumption.

Adhere to the corporate standards establishes.

Perform development tasks which will involve extraction and transfer of data, performing all associated transformations, validations, cleansing, and preparation of data for load into the applicable systems.

Work on elements of large, complex installations.

Develop and implement process improvements, act as an advocate for the business partners and work closely with the other IT resources to perform space planning, monitoring, security, performance tuning, archiving, and upgrade support.

Work closely with user and management to maintain and continually improve the operations, maintenance, and documentation of the systems.

Advocate for change and assist in the alignment of team initiatives to MIS strategic goals and priorities.

Develop long term strategic road map for the technology area in areas of expertise.

We’re excited to talk if you have:

Bachelor’s Degree in Information Technology or related discipline and at least 5 years of experience in a technical role supporting and/or designing application technologies OR equivalent combination of education and work experience.

Proven ability to design and implement end-to-end ServiceNow architectures that streamline operations, improve regulatory compliance, and enhance customer and employee experiences.

Hands-on practical experience developing workflows within the Service Now platform that include but are not limited to:

Strong hands-on experience with Incident, Case, Problem, Change, and Request Management, tailored for regulated financial environments.

Advanced design and implementation of complex workflows, including approvals, escalations, SLAs, exception handling, and cross-platform integrations.

Expertise in Flow Designer, Workflow Editor, Business Rules, Script Includes, UI Policies, Client Scripts, and IntegrationHub.

Architecting high-performance, reusable, and secure solutions, following ServiceNow best practices and platform governance standards.

Strong integration experience with core banking systems, CRM platforms, data platforms, and event-driven architectures (REST, SOAP, messaging).

Ability to translate business and regulatory requirements into clean technical designs, scalable data models, and maintainable workflows.

Bonus Points if you have:

Practical experience as a highly skilled ServiceNow Developer / Architect with deep expertise in Financial Services Operations (FSO), delivering scalable, secure, and compliant solutions across Incident Management, Case Management, and complex workflow orchestration.

Deep understanding of FSO use cases, including onboarding, servicing, compliance tracking, audit readiness, and operational risk workflows.

Financial services or banking industry experience.

Skills

Servicenow, Development, Workflow, FSO, Itsm, Cmdb, Integration

Top Skills Details

Servicenow,Development,Workflow

Experience Level

Expert Leve

This is a Contract to Hire position based out of Kansas City, MO.

The pay range for this position is $75.00 - $90.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jun 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.