ServiceNow Architect and Team Lead - SPM & Python (Work From Home)
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AI Summary
Lead and manage a Global Capability Center squad while providing technical leadership for ServiceNow SPM module implementations. Establish development best practices, mentor team members, and drive continuous improvement through automated testing and CI/CD enhancements.
SPECIFIC DUTIES AND RESPONSIBILITIES
- Lead and manage the GCC (Global Capability Center) squad, ensuring effective delivery, collaboration, and alignment with business objectives.
- Provide technical leadership by analyzing complex requirements, resolving technical challenges, and recommending optimal solutions (Out-of-the-Box vs. custom development).
- Establish and enforce development best practices, coding standards, and platform governance across the team.
- Coach and mentor team members to elevate technical capability, productivity, and overall performance.
- Challenge existing processes and ways of working to drive continuous improvement, efficiency, and innovation.
- Actively contribute to development activities by working on user stories or features when required.
- Drive enhancements in CI/CD pipelines to improve deployment efficiency, reliability, and release quality.
- Design and implement automated testing strategies to ensure high-quality delivery of features and user stories primarily within the SPM (Strategic Portfolio Management) module.
Core Competencies (Must-have Competencies)
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- Minimum of 5+ years of experience with ServiceNow and held an architect or technical lead role.
- Experience in SPM (Strategic Portfolio Management) module.
- 5+ years of experience in development, with strong proficiency in JavaScript within the ServiceNow platform and experience of Python for automation and scripting.
- 5+ years of experience working with DevOps tools and practices, within an Agile delivery environment (e.g., Scrum, Kanban).
- 5+ years of experience in people management, including leading technical teams, coaching developers, performance management, and driving team delivery.
Complementary Competencies
- Demonstrated interest in learning network technologies and operational processes.
- Strong professional discipline, including consistency, punctuality, and reliability in a team environment.
- Effective communication skills, with the ability to collaborate daily with cross-functional teams.
- Proactive and curious mindset, with a strong drive to understand business context and continuously improve solutions.
QUALIFICATIONS
Work Conditions
- Work From Home Set-up
- Schedule: 4 PM – 1 AM MNL
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