ServiceNow Architect

Position Title: ServiceNow Architect 
Location: Remote 
Clearance Requirement: Active Secret Clearance

Overview

Improvix Technologies is seeking a ServiceNow Architect to lead the implementation and optimization of ServiceNow enterprise platform modules within our federal program. The ideal candidate will possess deep expertise in designing and delivering complex ServiceNow solutions, integrating advanced modules, and leveraging the platform for enhanced organizational efficiency. Knowledge of integrating AI capabilities into the platform is a strong bonus.

This role demands a hands-on architect with a proven track record in implementing enterprise-level modules and managing ServiceNow custom applications. The candidate will also support Windows Server implementation and upgrades to align with evolving technical requirements.

Key Responsibilities

• Architect and implement ServiceNow platform solutions across multiple modules, including:
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • Hardware Asset Management (HAM)
  • Software Asset Management (SAM)
  • Human Resources (HR)
  • Strategic Portfolio Management (SPM)
  • Governance, Risk, and Compliance (GRC)
  • Security (ServiceNow Vault)
  • Automation Engine
  • Configuration Management Database (CMDB)
• Design, develop, and deploy custom applications within ServiceNow tailored to federal requirements.
• Integrate AI-driven solutions into ServiceNow modules to enhance automation, predictive analysis, and decision-making.
• Develop and maintain integrations with other enterprise systems using APIs, web services, and middleware technologies.
• Oversee Windows Server implementation, upgrades, and integrations as required by the environment.
• Lead workshops and technical discussions with stakeholders to define platform requirements and align ServiceNow solutions with organizational goals.
• Collaborate with cross-functional teams, including developers, administrators, and stakeholders, to deliver optimized ServiceNow capabilities.
• Ensure platform compliance with federal security and operational standards, including NIST and FISMA.
• Provide technical mentorship to junior team members and ensure best practices in architecture and development.

Required Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred.
• Experience:
  • 7+ years of combined hands-on ServiceNow experience, with at least 2 years of ServiceNow Architect experience including platform architecture and enterprise module implementation.
  • Proven expertise in deploying ITSM applications with experience in at least one other module such as ITOM, HAM, SAM, SPM, HR, Security (Vault), GRC, Automation Engine, and CMDB.
  • Ability to provide total release management - Experience completing release cycle management. leading code reviews, diligently conducting environment management, update set deployment, conducting security best practices, create documentation for releases during Agile Sprint cycles and track any dependencies.
  • 5+ years expertise as a ServiceNow developer, with strong experience in - ITSM Catalog and process flow automation, custom application development and cross-scope solutioning, portal development, deep understanding of JavaScript and ServiceNow scripting objects, and experience with implementing security controls
  • Familiarity with federal standards and requirements, including compliance frameworks.
• Certifications:
  • CSA (Certified System Admin), CAD Certified Application Developer), and at least one CIS (Certified Implemtation Specialist) certification

Preferred Qualifications

• An understanding of AI/ML technologies and their application within ServiceNow.
• Experience with REST/SOAP API's, MIDserver configuration, and Integration Hub
• Familiarity with DevOps principles and integration into ServiceNow.

Why Improvix

At Improvix Technologies, we don’t just deliver IT solutions — we deliver mission success. Our teams support critical government programs by building secure, innovative, and scalable technology that enables agencies to operate more efficiently and securely.

We believe great technology starts with great people. That’s why we invest in our employees’ growth, well-being, and long-term success.

Our benefits include:

• Competitive compensation and performance-based incentives
• 401(k) with company match
• Threeweeks of paid annual leavethat increases with tenure
• Comprehensive medical, dental, and vision insurance
• Life insurance and disability coverage
• Transit and commuting benefits
• Professional development and paid training opportunities

At Improvix, you’ll join a collaborative, mission-focused environment where your expertise drives meaningful impact.

Equal Opportunity Employer

Improvix Technologies, Inc. is an Equal Opportunity Employer and is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Improvix is committed to providing reasonable accommodations to qualified individuals with disabilities during the application and employment process. If you require assistance or accommodation, please contact our Human Resources team.

Security Clearance / Citizenship Requirements

Due to the nature of our government contracts, U.S. citizenship may be required for certain positions, and some roles may require the ability to obtain and maintain a U.S. government security clearance.

Pay Transparency Statement

In accordance with applicable laws and regulations, Improvix Technologies will not discharge or otherwise discriminate against employees or applicants for discussing, disclosing, or inquiring about compensation.