Service Manager (Malaysia and Singapore)

Join Our Team as a Service Manager at RateHawk!

Are you passionate about travel and tech? Do you speak English and Malay fluently? We’re looking for a Service Manager to take care of our top B2B partners in Malaysia and Singapore. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

Requirements

What You'll Do:

• Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
• Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
• Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going.
• Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports.
• Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally.
• Work as a Team: Collaborate with ops, support, and tech teams to make service even better.
  

What We're Looking For:

• Language Skills: Advanced level of English and Malay – you’ll need to speak and write fluently.
• Ability to work with tools: Comfortable with data and tools like CRM systems and dashboards.
• Quick Learner: Ability to grasp new information quickly and focus on results.
• Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease.
• Empathetic: A strong sense of empathy is essential.
• Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)

Benefits

What We Offer:

• Remote Work: Work from the comfort of your home!
• Salary: base payment + monthly bonus.
• Dynamic Team: Be part of a young and energetic group of specialists.
• Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Learning & Development: We support your growth through seminars, trainings, and conferences.
• Perks: Take advantage of corporate discounts on hotels and other services.

The Process:

• Meeting with HR: A friendly chat with our HR team.
• One minute Internet Speed Test: Just to make sure you’re all set for remote work.
• Meeting with Hiring Manager: Another friendly chat.
• Interview results and offer!
  

Learn more about our data protection practices in our Privacy Policy:

https://emergingtravel.notion.site/recruitment-privacy-notice

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!