Service Delivery Manager (m/f/d) Accounts Payable

Lead Accounts Payable service delivery across Körber GBS Finance, managing international teams while driving global AP standardization, automation, and strong P2P stakeholder alignment.

The position can be filled from any relevant location, with specific arrangements and details to be discussed during the interview process. 

Your role in our team

Service Delivery Leadership

• You lead the Accounts Payable service delivery organization within Körber GBS Finance across Central Europe, Transatlantic, and APAC, taking ownership for reliable, compliant, and customer-oriented AP operations
• You manage an international organization of approximately 50 employees across multiple teams and key Körber sites, ensuring clear governance, consistent service standards, and strong operational performance

Process Standardization & Automation

• Together with Process Owners, GBS Finance, and IT, you professionalize, standardize, and harmonize AP processes globally, including invoice receipt and validation, exception handling, approval workflows, payment preparation, supplier account clarification, open-item management, and month-end close support
• A key focus is the global harmonization of AP automation, including SAP S/4 and other ERP requirements, workflow standards, reporting, and controls

Stakeholder Management & P2P Collaboration

• As a senior AP contact for Procurement, Logistics, Operations, local Finance, Master Data, and suppliers, you build strong professional relationships and improve end-to-end P2P collaboration
• You drive root-cause resolution for blocked invoices, PO/GR mismatches, and master-data issues to increase first-time-right quality and reduce invoice cycle times

Performance, Controls & Continuous Improvement

• You monitor AP KPIs, service levels, automation and touchless-processing rates, invoice aging, and escalation volumes
• Based on these insights, you ensure sustainable remediation of control gaps and inefficiencies rather than short-term fixes

International Team Leadership & Change

• You lead virtual, international teams in a matrix organization, balancing global standards with regional requirements
• You support experienced managers and experts through operating-model and automation change while fostering a culture of ownership, continuous improvement, and cross-functional collaboration

Your profile

• You hold a completed degree in business administration, finance, accounting, supply chain, procurement, or a comparable field of study
• You bring several years of leadership experience in Accounts Payable, procure-to-pay, finance operations, shared services, or GBS, ideally in an international or matrix organization
• You demonstrate strong AP and P2P process expertise, including PO and non-PO invoice processing, approval workflows, GR/IR topics, blocked-invoice management, supplier inquiries, month-end close support, internal controls, and reporting
• With practical experience in AP automation solutions and SAP, ideally including SAP S/4 process design or transformation exposure, you are comfortable translating business needs into standard processes, automation requirements, and scalable controls
• You have proven experience leading multi-regional teams, setting consistent standards while respecting regional stakeholder needs, local regulations, and differing process maturities
• As a confident and empathic people manager, you develop experts and managers, build trust across regions, and lead teams through standardization, automation, and change
• You are fluent in English; German or other additional languages are an advantage
• A track record in shaping future-oriented AP operating models, including automation roadmaps, governance, and change management, complements your profile

Your benefits

Our benefits vary depending on the country of employment.

Country-specific benefits will be discussed individually during the interview process.

Your working environment 

As a groupwide shared service organization, Körber Global Business Services GmbH consolidates central functions in the areas of HR, IT, and Finance. We support the companies of the Körber Group with efficient processes and standardized service offerings, thereby making a significant contribution to the success of the international Group.

Apply now and join our team!

Ready for your next step? Click on ‘Apply now’ to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

We are committed to providing an accessible working environment. Applications from people with a recognized disability under German law, including people with severe disabilities or equivalent status, are expressly welcome. We would appreciate it if you could voluntarily indicate this directly in your CV or cover letter so that we can support you as effectively as possible throughout the process. You can find out more about the work of our representative body for people with severe disabilities here. They are happy to answer any confidential questions you may have in advance.

If you have any questions or technical problems, please send us an e-mail to jobs@koerber.com.

Nele Kunkel is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.