Service Delivery Manager

Essential Responsibilities

• Own end-to-end patient operations across assigned clients, including patient access, scheduling, pre-registration, authorization, and customer service, while driving KPI improvement and leading remediation plans for performance risks.
• Lead client and stakeholder relationships as the main point of accountability, guiding client discussions, aligning cross-functional teams, and removing barriers to execution.
• Turn analytics into action by conducting deep-dive performance analysis, identifying trends and root causes, and establishing clear daily, weekly, and monthly monitoring rhythms.
• Build and lead high-performing teams across geographies and functions, with a focus on coaching, performance management, succession planning, and strengthening analytical and problem-solving capabilities.
• Drive process improvement and scalable delivery by standardizing reporting, implementing best practices, and developing repeatable frameworks in complex, matrixed, outsourced environments.

Education Level
Bachelor's - Equivalent experience will be considered in lieu of a degree

Experience Level
At least 5+ years of Operational experience with at least 3 years in Revenue Cycle and 2+ years of management experience.

Licenses and Certifications
Not Specified

Skills
Not Specified

Physical Demands
•Sitting
•Standing
•Extended Computer Usage
•Walking

Work Environment
•Well-lit
•Remote
•Noise Level -Quite
•Climate Controlled

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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