Sephora Beauty Advisor- Seasonal W2 (1800)

Sephora Beauty Advisor (Voice & Chat). Bilingual preferred but not required (English & Spanish). This Full-Time Seasonal W2 role supports BOTH Voice AND Chat channels of communication.

Driven by our Passion for People, our Remote Beauty Advisors are keen on driving great customer experience. The Beauty Advisor provides client support via chat; assisting with client inquiries, trouble shooting and general support. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value. 

Employment Type: Remote W-2 Seasonal

Hours of Operation: 8 am - 12 am EST (Eastern Standard Time)

• 8-hour 10-hr shifts available
• Looking for morning & mid-shift availability
• Schedules cannot be negotiated.
• 40hr Work Week
• Additional hours will be needed during Holidays/Promotional Periods

Pay:

• $18/Hour plus the ability to earn a bonus based on performance.

Qualifications:

· Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness

· Strong desire to be helpful and take ownership to resolve customer situations

· Excellent oral communication skills: clear diction, tone, and knowledge/use of proper grammar

· Positive outlook and enthusiastic attitude

· Conscientious team player

· Driven by delivering results

· Dependable and consistent, history of good attendance

· Naturally curious with an aptitude for learning and understanding quickly

· Ability to multitask by reading, typing, and navigating through applications while speaking to customers

· Prior customer service/troubleshooting experience preferred

POSITION RESPONSIBILITIES:

· Respond to client requests/inquiries via phone, including product purchases, service & quality inquiries, order status, product information, and general client support issues.

· Demonstrate high standards for quality service

· Keep up to date with product/procedural knowledge and assessing industry trends

· Work in tandem with the quality and training team to self-manage performance expectations

· Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development

· Maintain business acumen, courtesy, and professionalism when dealing with all client contacts

· Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately

· Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects

· Strict adherence to key performance indicators (KPI) as set by management.

· Strive to exceed key performance indicators (KPI) and quality goals as outlined by management

· Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

REQUIREMENTS:

· 2-3 years’ experience in a business/professional environment; preferably in the service industry

· Comparable experience in an office environment encouraged

· Self-starter and ability to manage workload efficiently

· Exceptional written communication skills

· Demonstrate ability to deliver a high level of client service under high volume

· Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen

· Professional, upbeat, and engaging oral and/or written communication

· Ability to develop relationships with clients, even in difficult situations

· Ability to advise and counsel clients in a quick and efficient manner

· Must be computer literate and internet savvy, e-commerce and online shopping experience preferred

· Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)

· Excellent Data Entry skills / 45-55 wpm minimum

· Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.

· Vacation blackout period applies during the holiday season and promotional periods

· Punctuality is essential

Equipment is NOT provided.