Senior Technical Support Engineer - Vertica

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

It's fun to work in a company where people truly BELIEVE in what they're doing!

A Vertica Senior Technical Support Engineer at Rocket Software provides advanced Tier 3 support for complex customer environments. This role involves independently troubleshooting escalated issues, performing detailed root-cause analysis, and mentoring junior engineers to drive overall team effectiveness.

The successful candidate will serve as a subject matter expert for Vertica, working closely with customers to diagnose, troubleshoot, and resolve complex technical issues while ensuring high levels of customer satisfaction. This position requires a strong combination of database expertise, Linux administration skills, and experience supporting enterprise-grade software environments.

Key Responsibilities:

• Provide advanced Tier 3 support for complex customer environments. 
• Independently troubleshoot and resolve escalated technical issues.
• Perform detailed root-cause analysis to identify and address underlying system issues.
• Mentor and support junior engineers to improve overall team effectiveness.
• Utilize Vertica Management Console and performance tuning tools to diagnose and resolve system bottlenecks.
• Collaborate with customers and internal teams to deliver effective technical solutions and recommendations.
• Support and troubleshoot Vertica deployments across on-premises and cloud environments. 

Required Qualifications & Experience:

• Experience providing advanced technical support, production support, or customer-facing troubleshooting in enterprise software environments.
• Demonstrated ability to perform root-cause analysis and resolve complex technical issues independently.
• Advanced analytical skills with proven experience evaluating complex datasets, challenging assumptions, identifying meaningful trends, and presenting clear, data-driven recommendations to support business outcomes.
• Deep understanding of Linux distributions (e.g., RHEL, CentOS, Ubuntu), including file systems, memory management, and package management.
• Advanced knowledge of SQL and data warehousing concepts.
• Solid understanding of Vertica’s columnar architecture, including projections, encoding, and compression techniques.
• Experience using Vertica Management Console and performance tuning tools to identify and resolve system bottlenecks.
• Familiarity with cloud environments, particularly object storage technologies.
• Understanding of TCP/IP networking and containerized environments such as Kubernetes.

Highly Desirable Skills and Experience:

• Prior hands-on experience supporting or working with Vertica is strongly preferred.
• Experience supporting large-scale data warehouse or analytical database environments.
• Experience with performance tuning, optimization, and capacity planning within Vertica environments.
• Familiarity with modern containerized and cloud-native environments, including Kubernetes-based deployments.

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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!