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AI Summary
The Senior Supply Chain Manager oversees end-to-end logistics, warehousing, and customer fulfillment activities for a temperature-sensitive snack food company. This role manages third-party warehouses (3PLs), e-commerce fulfillment centers, and temperature-controlled freight, ensuring product integrity and cost efficiency. The Senior Supply Chain Manager also leads a Customer Service Manager who handles day-to-day order management and customer communication, while this role focuses on strategic performance, network optimization, and budget accountability.
\n- Directly manage the Customer Service Manager, ensuring alignment between customer service, logistics, and supply chain operations.
- Provide mentorship and oversight into customer order flow, distributor compliance, and daily reporting activities.
- Develop and manage team KPIs for on-time delivery, order accuracy, and customer satisfaction.
- Foster a culture of collaboration and accountability across logistics, customer service, production planning, and sales.
- Oversee all third-party warehouse operations, including inventory accuracy, order processing, and adherence to temperature control requirements.
- Conduct on-site audits and quarterly business reviews with warehouse and fulfillment partners.
- Ensure effective cycle counting and annual physical inventory processes, reconciling discrepancies and maintaining ERP accuracy.
- Track and report monthly warehouse expenses against budget; identify cost drivers and opportunities for savings.
- Manage logistics operations for e-commerce fulfillment (including direct-to-consumer and Amazon programs: FBA, FBM, and SFP).
- Partner with the Customer Service Manager to monitor Amazon Vendor Central/Seller Central metrics such as OTIF, chargebacks, and inventory health.
- Ensure packaging, storage, and shipping standards maintain product temperature and integrity.
- Coordinate with marketing and operations for new product launches and seasonal demand surges.
- Oversee all outbound temperature-controlled freight, including shipments to distributors, e-commerce centers, and direct customers.
- Negotiate freight rates and contracts; maintain optimal balance between service quality and cost efficiency.
- Monitor carrier performance, temperature compliance, and freight claims, implementing corrective actions when needed.
- Analyze freight spend and identify network or mode optimization opportunities.
- Utilize UNFI, KeHE, and other distributor reporting to monitor fill rates, OTIF performance, and chargebacks.
- Partner with the Customer Service Manager to troubleshoot order delays, shortages, or compliance issues.
- Work cross-functionally with Sales and Planning to address root causes of service failures and improve retailer performance metrics.
- Lead initiatives to enhance supply chain efficiency, cost performance, and data visibility.
- Partner with IT and external consultants to improve ERP (NetSuite) and reporting functionality.
- Support company goals around sustainability, packaging efficiency, and transportation carbon reduction.
- Maintain knowledge of FSMA, temperature-controlled logistics, and food safety compliance standards.
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field preferred; equivalent combination of relevant experience and education will be considered in lieu of a degree.
- 5+ years of progressive experience in supply chain/logistics within a CPG, food, or beverage company(temperature-sensitive preferred).
- Experience with US export to Canada or Mexico is a plus.
- Proven leadership experience managing both logistics and customer service functions.
- Expertise with 3PL operations, temperature-controlled freight, and distributor logistics (UNFI, KeHE, etc.).
- Hands-on experience with ERP systems (NetSuite preferred) and warehouse management systems (WMS).
- Familiarity with Amazon Vendor Central / Seller Central programs.
- Strong analytical and financial acumen with experience managing departmental budgets.
- Excellent communication, negotiation, and leadership skills.
- Competitive salary
- Annual performance bonus
- Equity opportunity
- Excellent medical, dental, and vision benefits
- 401(k)
- 3 weeks paid vacation + 14 paid holidays
- Paid parental leave
- Paid time off to volunteer
- Wellness & technology stipends
- Fun, entrepreneurial culture with room to make a real impact
Our Mission
We craft food that nourishes your body and your spirit. We believe everyone deserves access to clean, delicious snacks—the kind we happily share with our own families. As a women-founded company, we’re committed to uplifting women and the children they care for in our local communities and around the world, because no one—especially a child—should go without love or food.
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