Senior Staff Product Manager - Transformation

Key Roles & Responsibilities

Retail Operations & Product Input

• Act as the primary voice of dealer operations within product discussions, bringing deep, credible retail experience to every conversation about platform design and prioritisation.

• Serve as a subject matter expert on complex operational domains including sales administration, vehicle stock management, retail accounting integration, and the handoff points between front-of-house and back-office processes.

• Partner with Tekion's product leadership to provide structured input into the ARC platform roadmap, ensuring international market nuances — particularly UK and Canadian regulatory, tax, and workflow differences — are reflected in product direction.

• Review and challenge product decisions where proposed approaches would create operational friction or fail to reflect how enterprise dealer groups actually work.

Retail-Accounting Integration & Enterprise Alignment

• ·Lead the thinking on how retail operations and accounting should connect within the ARC platform, reducing the friction that enterprise groups typically experience at the boundary of front-end sales and back-office financial processes.

• Define and document how stock management — from vehicle ordering and part-exchange to stocking plans and aged inventory — should be handled within a modern, integrated platform at scale.

• Identify integration gaps and misalignments between retail and accounting workflows, and work collaboratively across product, engineering, and implementation teams to address them systematically.

• Build the standards and reference models that allow large enterprise dealer groups to adopt the platform confidently, with a clear view of how complex operational scenarios are handled.

Transformation Delivery & Customer Engagement

• Drive a transformation-first engagement model with prospective and existing enterprise customers — leading with platform capability and operational best practice rather than collecting lists of legacy-system requirements.

• Develop transformation frameworks, operational blueprints, and change readiness tools that help enterprise dealer groups understand what operating on ARC looks like at steady state.

• Engage directly with senior operational and finance stakeholders at dealer groups during pre-sales, onboarding, and post-go-live phases, building the credibility and trust that complex transformations demand.

• Feed real-world implementation and adoption insights back into the product cycle, closing the loop between what customers experience and what the platform delivers.

International Market Coverage

• Own the retail and operational perspective for UK and Canadian markets, building a detailed understanding of how market-specific dynamics — franchise agreements, VAT/GST treatment, stocking structures, OEM relationships — affect platform requirements.

• Develop a scalable model for international retail operations insight that can extend to additional markets as Tekion's international footprint grows.

• Represent Tekion externally at industry events, dealer group forums, and OEM discussions where operational expertise and transformation credibility are required.