Senior Specialist, Sales Operations

Who We Are:

CompTIA is a leading voice and advocate for the $5 trillion global information technology ecosystem; and the estimated 75 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy.

Through education, training, certifications, philanthropy and market research, CompTIA promotes industry growth; the development of a highly skilled workforce and a commitment to creating an environment where innovation happens, and the opportunities and benefits made possible through technology are available to all.  

Summary:

The Sr. Sales Operations Specialist is responsible for providing advanced operational support, analytics, and process leadership to the Sales teams across all markets. The objective is to drive strategic insights, optimize operational workflows, and enable sustainable revenue growth at scale. This role will take high-ownership in territory assignments, quota distribution, compensation execution, operational project management and pipeline reporting.

Essential Duties and Responsibilities:

• Lead and optimize territory assignments and quota distribution for Sales teams, collaborating with cross-functional leadership to ensure equitable and data-driven coverage models. Proactively identify and recommend adjustments based on market or organizational changes.
• Maintain process documentation to align with compensation plan administration 
• Design, develop, and maintain advanced performance indicators to track process improvement, seller productivity, and pipeline health.
• Oversee the preparation and real-time delivery of pipeline reports and dashboards for sales leadership, ensuring high standards of data accuracy and actionable insights.
• Champion CRM usage and best practices; provide expertise, training, and support to drive adoption and improved data quality.
• Lead advanced ad-hoc analyses on sales forecast, bookings, and pipeline coverage delivering strategic recommendations to senior leadership.
• Act as primary liaison to Finance, proactively resolving discrepancies and ensuring alignment of bookings, revenue, and compensation.
• Lead or participate in cross-functional operational projects and process improvement initiatives.
• Other relevant tasks, duties, or special projects as assigned

Key Performance Indicators:

• Overall success of the sales team in meeting or exceeding the set sales targets
• Overall effectiveness of the sales team in achieving growth and expanding market share
• Drive CRM automation initiatives that produce measurable reductions in manual or administrative efforts
• Forecast accuracy, pipeline coverage, and quota attainment

Additional Expectations:

• Employees are expected to model CompTIA's values and reflect them in how they work and collaborate.
• Participate in required and role relevant training to maintain skills, ensure compliance, and support ongoing professional development.
• May be required to travel based on role responsibilities and business needs.
• Please note that this job description is not intended to provide an exhaustive listing of tasks, activities, or responsibilities required of the employee in this role. Tasks, responsibilities, and duties may change without notice.

Skills and Qualifications:

• Operational mastery with Microsoft Office, Microsoft Dynamics CRM, SQL and data visualization platforms such as PowerBI.
• Certificate or certification in Data skills such as CompTIA Data+, SQL, PowerBI or the like
• Strong strategic planning skills, with the ability to develop and implement effective sales strategies
• Highly analytical, with the ability to interpret complex data and translate it into actionable strategies. Ability to analyze customer data and metrics to identify and act on trends, issues, and opportunities for improvement with application to big-picture concepts and strategies.
• Excellent Communication and interpersonal skills, capable of effectively influencing team members, peers and leadership. Desire to support and mentor junior team members  
• Display a mindset of being self driven/proactive to situations and thrives in taking accountability and ownership
• Ability to drive for results, following a problem through to its conclusion by engaging with relevant stakeholders and helping to solve it. Strong bias for action and taking incremental steps
• Applies existing knowledge and problem-solving skills to new situations 
• Experience with Private Equity owned company

Education and/or Experience:

• Degree preferred but not required for the role
• 3+ years of direct experience in related field

Why Join Us:

We're a team of driven, creative problem-solvers who are passionate about empowering people to realize their full potential. We foster a collaborative and inclusive culture where ideas are welcomed, growth is encouraged, and success is celebrated. We're not just looking for employees, we're looking for partners who share our vision and are eager to contribute to our purpose. If you're ready to unlock your potential and reach new heights, join us today. 

Our team works hard and we recognize the importance of taking care of our own. We offer our employees a comprehensive suite of benefit offerings including:

• Health, Dental, and Vision Insurance & FSA/HSA Plans
• Performance bonus up to 10% of base salary
• Unlimited PTO & 15 Paid Holidays
• Flexible Schedules & Summer Hours
• 12 weeks of Paid Parental Leave
• Sponsored Costco or Sam’s Membership
• 401K Retirement Plan with 6% company match
• Spot Bonuses for going above & beyond
• Tuition Reimbursement
• Home Office Allowance
• Wellness Reimbursement
• Student Loan Repayment 
• Broadband Stipend
• Expected compensation based on experience and qualifications – $69,500 – $74,500

CompTIA seeks excellence through diversity in its staff.  We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.

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