Senior Specialist, HR Operations, CBA

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose:

Reporting to the Director, HR Delivery & Solutions , the Senior Specialist, HR Operations, CBA exists to ensure that changes arising from collective bargaining negotiations are accurately and efficiently implemented across The Salvation Army’s unionized workforce. Acting as the key liaison between Labour Relations, Human Relations, Payroll, Benefits, HR Technology, and other stakeholders, the role helps maintain compliance, consistency, and operational excellence across approximately 70 collective agreements.

By coordinating and governing collective agreement administration, the position reduces organizational risk, supports timely service delivery, and drives process improvements through standardization and automation. This contributes to a more efficient, compliant, and employee-focused HR operation, enabling The Salvation Army in Canada to effectively support its workforce and mission.

Key Accountabilities:

• Coordinate the implementation of negotiated collective agreement changes across approximately 70 bargaining units, ensuring seamless execution and alignment with organizational priorities.
• Analyze ratified collective agreements to identify impacts on HR, payroll, benefits, scheduling, workforce management, and HR technology systems, enabling accurate and compliant implementation.
• Translate collective agreement provisions into clear business and system requirements that support effective execution across cross-functional teams.
• Manage end-to-end implementation activities, ensuring all deliverables are completed within established service level agreements and operational timelines.
• Develop comprehensive implementation plans, including timelines, dependencies, resource requirements, and risk mitigation strategies to support successful outcomes.
• Monitor project progress, testing activities, risks, dependencies, and issue resolution to ensure the timely and accurate deployment of negotiated changes.
• Lead process improvement initiatives by introducing standardized procedures, templates, and automation opportunities that enhance efficiency, consistency, compliance, and scalability.
• Deliver communication, training, and change management strategies that support stakeholder readiness, drive adoption, and ensure successful implementation of collective agreement changes.

Education and Experience Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related discipline, or an equivalent combination of education and experience.
• Minimum 5 years of experience in Labour Relations, Human Resources, Project Management, HR Operations, HRIS, or a related field.
• Experience working in a complex, highly unionized environment with multiple collective agreements and bargaining units.
• Proven experience interpreting and administering collective agreements and supporting the implementation of negotiated changes.
• Demonstrated success managing projects with multiple stakeholders, competing priorities, and tight timelines.
• Strong experience coordinating cross-functional initiatives across Human Resources, Labour Relations, Payroll, Operations, and Technology teams.
• Track record of building collaborative partnerships and influencing stakeholders at all levels of the organization.
• Experience identifying and implementing process improvements, including opportunities for standardization, simplification, and automation.
• Excellent organizational and project management skills, with the ability to manage multiple concurrent initiatives while maintaining accuracy and attention to detail.
• Exceptional verbal and written communication skills, with experience translating complex information into clear, actionable guidance; experience with Workday is considered a strong asset.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.