Senior Software Engineer in Test

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Senior Software Engineer in Test (SDET)

Summary:

We are looking for a talented Software Engineer in Test (SDET) or Software Developer to join our Artificial Intelligence teams and help building products and services to bring the benefits of our innovative technology to Genesys Customers.

As an SDET, you will be designing and developing automated test frameworks and additional cloud based test infrastructure that help guarantee the quality of our software deliverables.

As a member of a cross functional development team, you will be also ensuring scalability and availability of the entire platform and delivering high quality code.

Candidates for this position are able to code effectively in at least one object oriented programming language and can quickly learn new techniques and languages. While SDETs primarily focus is on automation efforts of a single team, they also have a drive to understand how their work integrates with other groups in order to provide value to our customers.

We also have a strong focus on Continuous Delivery with a DevOps mindset which will also give you an opportunity to work and leverage technologies such Jenkins, AWS and Docker. 

Key Responsibilities:

• Work with Senior SDETs and DevOps engineers in order to expand existing test automation solutions and create new ones.
• Write automated functional acceptance tests at the API and UI level.
• Maintain automated test jobs in automated deployment pipelines.
• Exploratory Testing to ensure functional and usability integrity.
• Performance/Load Testing to ensure product meet scalability needs.
• Contribute as a delivery team member through an Agile Scrum methodology representing testing and quality assurance concerns.

Minimum Requirements:

• Degree in Computer Science, Engineering or related disciplines
• 5+ years of experience in Software Development in Test or Software Development.
• Experience developing in at least one of the following OO languages – Python, Java, JavaScript.
• Experience working with UI test automation frameworks such as playwright, selenium.
• Experienced with API test automation frameworks such as Requests or REST Assured.
• Experience working within Agile software development frameworks.
• Knowledge of container technologies (Docker, Kubernetes).
• You have a DevOps mindset and champion Continuous Delivery best practices.
• You are curious, self-driven, and you are not afraid to ask questions.
• Demonstrated awareness of modern AI technologies and their implications (safety, privacy, reliability), with role-appropriate skills developed through internal training and applied practice.

Desirable Skills:

• Experience with Javascript/PlayWright based UI test frameworks.
• Experience with Continuous Integration/Delivery systems such as Jenkins or similar.
• Experienced with web applications and microservices.
• Experience with Amazon Web Services.

#LI-Remote

#LI-GR1

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.