Senior Software Engineer (Frontend), Technical Support

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. 

Sr. Software Engineer (Frontend), Technical Support – L2

The Role:

As a Frontend Software Engineer in the Support Team at Outreach, you will build and enhance AI-powered platform user interfaces that empower Outreach’s Technical Support Engineers (TSEs) to deliver excellent customer service at scale.

This role focuses on developing scalable, maintainable frontend applications and embedded UI components that integrate seamlessly with backend services and external systems. The ideal candidate is technically strong in modern frontend technologies, understands user experience fundamentals, and thrives in a collaborative engineering environment.

About the Team

The Outreach Technical Support team is a crucial resource that helps customers realize the full potential of the Outreach platform. The team is comprised of deeply technical, customerobsessed support professionals that answer questions, address challenges and advocate for solutions that improve the Outreach customer experience. 

• Develop responsive, scalable web applications using a modern frontend framework (React preferred).
• Write clean, maintainable code using TypeScript, JavaScript, HTML5, and CSS3.
• Build reusable, modular UI components following component-based architecture.
• Implement robust state management and efficient data-fetching patterns.
• Integrate frontend applications with RESTful APIs and backend services.
• Optimize application performance, rendering efficiency, and load times.
• Build frontend components designed for platform environments and embedded use cases.
• Develop UI modules that can operate within other applications (e.g., iframe embeds, SDK-based integrations, extensions).
• Handle secure authentication flows (OAuth, token-based authentication).
• Manage cross-origin communication and contextual data exchange between systems.
• Ensure secure, lightweight, and reliable integration experiences.
• Translate product and workflow requirements into intuitive interfaces.
• Design data-heavy and search-driven UI experiences.
• Present AI-generated insights in a clear and explainable manner.
• Focus on usability, accessibility, and consistency across the platform.
• Participate actively in code reviews and shared ownership of the codebase.
• Write unit and component-level tests.
• Follow CI/CD practices and modern frontend development workflows.
• Work collaboratively with backend engineers and cross-functional partners to deliver cohesive features.
• Contribute positively.

• 3–5 years of frontend development experience in production environments.
• Strong proficiency in React, TypeScript, JavaScript, HTML, and CSS.
• Experience building component-based, scalable web applications.
• Experience integrating frontend applications with REST APIs.
• Solid understanding of: state management patterns, API data handling, and authentication and authorization flows
• Familiarity with modern frontend build tools and package managers.
• Experience working in Agile environments with code reviews and CI/CD.
• Strong communication skills and ability to collaborate effectively within a team.
• Experience building platform UI or internal tools.
• Familiarity with embedded interfaces or frontend integrations within larger ecosystems.
• Exposure to AI-driven, data-heavy, or search-based applications.
• Knowledge of frontend performance optimization techniques.
• Understanding of accessibility standards and responsive design principles.

Why You’ll Love It Here

● Highly competitive salary

● 25 days annual vacation time + sick time and casual leave

● Group medical policy coverage available to employees and up to 5 eligible family members

● OPD benefit covered up to INR 10,000

● Life insurance and personal accident insurance at 3x annual CTC

● 26 weeks of maternity leave pay, and 15 days of paternity leave pay

● Opportunity to be part of company success via the RSU program

● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military 

● Employee referral bonuses to encourage the addition of great new people to the team

● Fun company and team outings because we play just as hard as we work

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.