Senior ServiceNow Develoeper

GovCIO is currently hiring a Senior ServiceNow Developer to support the design, development, and maintenance of mission-enabling applications for the U.S. Department of Housing and Urban Development (HUD). This is a remote position.

As a ServiceNow Developer, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include:

• Develop and configure applications within the ServiceNow platform, utilizing App Engine, Flow Designer, and UI Builder.
• Collaborate with stakeholders to analyze requirements and translate operational needs into scalable applications.
• Execute the full SDLC using Scrum, Agile, DevSecOps, Lean, and Waterfall.
• Troubleshoot and resolve technical issues related to integration, MID Server, deployment, and defects.
• Apply ServiceNow best practices and governance to minimize technical debt.
• Maintain cybersecurity compliance with HUD security requirements and federal data protection standards.
• Produce and maintain technical documentation, including Software Product Documentation and Update Set logs.
• Support application lifecycle modernization and migration of legacy workflows.
• Provide platform insights regarding governance, capability planning, and digital transformation.

Bachelor's with 12+ years (or commensurate experience)

Required Skills and Experience

• Demonstrated experience developing and configuring ServiceNow applications in support of federal civilian agencies, with preferred experience supporting programs aligned to housing, community development, grants management, or public-sector service delivery.
• Proven ability to execute the SDLC using Agile, DevOps, or DevSecOps in environments governed by HUD’s IT governance framework, Technology Modernization Fund (TMF) requirements, or similar federal program-management controls.
• Experience implementing and securing ServiceNow applications in accordance with HUD OCIO cybersecurity requirements, DHS/OMB directives, FISMA, and federal data-protection policies, including support for ATO processes.
• Proficiency integrating ServiceNow with external systems commonly used across federal civilian agencies, such as grants management systems, identity and access management solutions, enterprise data warehouses, and HUD cloud environments.
• Ability to translate mission needs from program offices—including Housing, Fair Housing and Equal Opportunity, Public and Indian Housing, and Community Planning and Development—into scalable technical solutions.
• Strong communication skills with the ability to collaborate with HUD stakeholders including program analysts, cybersecurity teams, contractors, and federal leadership.
• Demonstrated ability to manage tasks in fast-paced federal environments while ensuring compliance with HUD’s enterprise architecture standards, governance models, and modernization priorities.
• Ability to execute the SDLC using Agile, DevOps, or DevSecOps.
• Proficiency integrating ServiceNow with external APIs, data sources, and systems.
• Ability to manage tasks in a fast‑paced, scalable operational environment.

Clearance Required: Must be able to attain and maintain an HUD Public Trust

Preferred Skills and Experience

• Knowledge of ServiceNow Governance or the Common Service Data Model (CSDM).
• ServiceNow Certifications (e.g., CAD or CIS).
• Familiarity with enterprise IT governance and hybrid cloud integration.
• Strong analytical, problem‑solving, and continuous‑improvement mindset.
• Knowledge of IT Asset Management (ITAM), Hardware Asset Management (HAM), and Software Asset Management (SAM).
• Knowledge and familiarity with Security Operations (SecOps), Security Incident Response, Vulnerability Response, and Threat Intelligence.