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AI Summary
You will develop and enhance Salesforce Service Cloud solutions, including Omni-Channel routing and capacity management. Additionally, you will build scalable applications using Apex and LWC while maintaining integrations with third-party systems.
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Senior Salesforce Developer to develop and enhance Service Cloud solutions including Omni-Channel routing, capacity, and presence management for an enterprise Salesforce environment. You will build scalable applications using Apex and Lightning Web Components, maintain existing Aura and Visualforce components, and build integrations with third-party systems including telephony/CTI via REST, Bulk, and Metadata APIs. The role operates in US Central Time with some overlap with India Standard Time and requires hands-on CI/CD and deployment process experience.
WHAT YOU WILL DO
- Develop and enhance Salesforce Service Cloud solutions, including Omni-Channel functionality such as routing, capacity, and presence management.
- Build scalable, high-quality applications using Apex and Lightning frameworks, with LWC as the primary development framework, and maintain existing Aura and Visualforce components as needed.
- Build and maintain integrations with third-party systems using REST APIs, Bulk APIs, and Metadata APIs, including telephony/CTI and external SaaS/AppExchange integrations.
MUST HAVES
- 4+ years of experience developing Salesforce business applications.
- Strong proficiency in Apex, including triggers, controllers, and test classes.
- Lightning development, with strong hands-on LWC (Lightning Web Components) experience. SOQL and SOSL.
- Demonstrated experience building business solutions within Service Cloud.
- Hands-on experience with Salesforce Omni-Channel functionality.
- Experience developing custom objects and working within the Salesforce development environment.
- Experience integrating Salesforce with third-party systems using REST-based web services.
- Experience maintaining or enhancing existing Aura and/or Visualforce components.
- Hands-on experience with Git and Salesforce CI/CD, deployment, and migration processes.
- Upper-intermediate English level.
NICE TO HAVES
- Salesforce Platform Developer II certification.
- Experience with telephony/CTI integrations within Salesforce.
- Experience working in enterprise-scale Salesforce environments.
- Familiarity with complex data models and large-scale implementations.
- Experience with Copado or similar Salesforce deployment and CI/CD tools.
- Experience supporting integrations with external SaaS platforms and AppExchange applications.
- Experience integrating Salesforce with AI-driven tools or services, such as predictive analytics, machine learning APIs, or generative AI platforms.
- Exposure to Salesforce AI capabilities, such as Einstein features or AI-powered automation within Sales Cloud or Service Cloud.
- Experience building AI-enabled workflows or automation using REST APIs.
- Understanding of prompt engineering concepts or applying generative AI tools within business applications.
- Familiarity with data preparation, governance, and security considerations for AI-enabled solutions.
PERKS AND BENEFITS
- Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
- Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
- Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
- Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
- Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
- Well-being & support: access local well-being programs and people-focused support tailored to your location
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