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Job Title:
Senior Sales Support SpecialistJob Description
The Specialist, Project Management (Remote) works from home is responsible for coordinating support tasks related to operations in the organization. This position handles incoming and outgoing contacts and responds to former employee inquiries, as well coordinates with the local site’s teams. This position is responsible for communicating with outside partners and vendors. The Specialist Project Manager is also responsible for maintaining contacts within the case management system and inventory management system, including logging contact details and status of inventory and recovery efforts. (Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOU
Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Specialist Project Manager position at Concentrix is just the right place for you!
As a remote Specialist Project Manager, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
• Participate in the planning, development, implementation and support of operational activities
• Answer incoming calls, refer calls to appropriate person
• Identify ways to streamline operational procedures between or within departments
• Coordinate rewards and recognitions and other employee engagement activities on the floor
• Update, maintain, prepare and/or distribute operational status reports utilizing various software programs
• Coordinate Meetings as requested
• Assist operations management team in prioritizing daily initiatives
• May assist in the completion of expense reports
Deliver expert customer experiences…with a smile
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Specialist Project Manager (Remote) role include:
• Bachelor's degree in business administration, Marketing, Project Management, Sales, Communications, or related field preferred or related experience.
• PMP (Project Management Professional), CAPM, Agile, Scrum, or equivalent certification preferred
• 3+ years of project management, sales operations, account management, business development, or related experience
• Experience supporting B2B sales teams, client onboarding, implementation projects, or revenue-generating initiatives
• Proven ability to manage multiple projects simultaneously in a fast-paced sales environment
• Strong understanding of B2B sales processes, lead generation, pipeline management, forecasting, and customer lifecycle management
• Experience coordinating cross-functional teams including Sales, Marketing, Operations, Customer Success, Training, and Leadership
• Proficiency with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar systems
• Experience tracking key performance indicators (KPIs), project milestones, sales metrics, and business outcomes
• Strong analytical skills with the ability to interpret data and provide actionable recommendations
• Experience developing project plans, timelines, status reports, dashboards, and executive presentations
• Excellent organizational, communication, and stakeholder management skills
• Ability to identify risks, manage competing priorities, and drive projects to successful completion
• Advanced proficiency in Microsoft Excel, PowerPoint, Teams, SharePoint, and other business productivity tools
• Experience with process improvement, change management, and operational efficiency initiatives preferred
Must reside in the United States and have a valid U.S. address for residence
Key Competencies:
• Project Planning & Execution
• B2B Sales Support
• Stakeholder Management
• Client Relationship Management
• Process Improvement
• Sales Operations
• Revenue Enablement
• Strategic Planning
• Risk Management
• Data Analysis & Reporting
• Cross-Functional Collaboration
• Executive Communication
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
The base salary range for this position is $70,000 (pay rate will not be below the applicable minimum wage), Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience with company-supplied technologies
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
A range of other perks and benefits
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
JOB AVAILABILITY
This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is: July 7, 2026
ACKNOWLEDGEMENTS:
Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE.
Location:
USA, TN, Work-at-HomeLanguage Requirements:
Spanish (Required)Time Type:
Full time
Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity:
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
· English
· Spanish
Accommodation:
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence:
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE
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