Senior Risk Investigator

About Paysafe 

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

Overview: 

The Senior Risk Investigator is a key individual contributor within Paysafe’s Merchant Risk function, responsible for the proactive monitoring, investigation, and management of fraud and payment risk across the merchant portfolio.

This role requires deep expertise in fraud, financial crime, and card payments, combined with strong analytical judgment and decision-making capability. You will manage your own caseload, take ownership of complex and high-risk investigations, and make informed, risk-based decisions to protect the business from financial and regulatory exposure.

As a senior member of the team, you will also play a critical role in supporting escalations, providing guidance to more junior investigators, and contributing to the continuous improvement of risk processes and controls.

Responsibilities:

• Monitor daily merchant activity to identify unusual patterns, fraud indicators, and emerging risks
• Investigate complex or high-risk transaction activity across merchants, working with issuing banks, cardholders, and other partners where required
• Apply sound judgment to determine appropriate actions, including account restrictions, funding holds, or escalation
• Manage your own case portfolio, ensuring timely, accurate, and well-documented decision-making

• Act as a senior point of support for complex or escalated cases within the team
• Demonstrate strong decision-making capability, with clear rationale aligned to policy and risk appetite
• Communicate effectively with a range of stakeholders, including merchants, issuing banks, sponsor banks, sales teams, and internal functions
• Provide day-to-day guidance and informal coaching to junior investigators
• Assist with workflow coordination and case allocation where needed

Requirements:

• Bachelor’s Degree in financial, business or economics; or an equivalent combination of education and experience.
• Five plus (5+) years’ experience in risk, fraud and financial crime in Payments
• Demonstrate ability to perform day-to-day fraud investigation and risk activities for merchant accountants
• A self- starter that required minimal supervision
• Strong organizational and analytical skills
• Experience mentoring and coaching more junior Investigators
• Ability and willingness to take escalated cases and/or merchant calls, when required
• Excellent communication (written and oral) and interpersonal skills.
• Strong attention to detail and ability to make real time, informed decisions.
• Ability to work in team driven environment yet work independently to complete daily expectations and deadlines.

Life at Paysafe:
One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3300 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. 

  
Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.  
 
Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of