Senior Retention Manager

OKTOBER is hiring a Senior Retention Manager to join us. We're one of the fastest growing Shopify Retention Agencies in the space and both clients and brands love us.

What you'll do:

1. Own results and relationships for 4–5 high-value Shopify brands (5M+/year), handling the most complex strategic challenges

2. Develop advanced retention strategies and playbooks — writing your own copy and directing creative to make it bang

3. Mentor specialists on the team, contribute to process improvements, and represent OKTOBER in complex client negotiations

What we're looking for (non negotiable):

1. 4+ years hands-on Klaviyo experience with agency or 8-figure+ brand background

2. Expert-level retention strategy and full-funnel thinking — not just email metrics

3. A proven relationship builder who operates with strong business acumen and can mentor those around them

What you'll get:

1. Direct access to founders of the fastest-growing eCommerce brands worldwide and real influence on how we operate as we scale

2. Clear growth path, plus access to all tools, data, courses, and coaches you need to succeed

This is for you if:

• You're a freelancer or agency owner who wants more stability and a team of experts around you

• You're tired of slow decision-making and want to actually drive strategy

This is not for you if:

• You're looking to get away by doing the bare minimum

• You need a lot of hand holding throughout the day

Speak soon ❤️ 🔥