Senior Reservations Agent

​Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Job Summary:

As a Remote Travel Consultant, you will be assisting guests interested in booking an Epic vacation at one of our renowned resorts. This is an inbound call center (no cold calling) position focused on vacation package sales. The Travel Consultant role serves as a knowledgeable and trusted resource, guiding guests through the booking process and ensuring a seamless, high quality experience.

Job Responsibilities:

• Assist guests with booking vacation packages, including lodging accommodations and mountain products
• Provide clear, accurate and timely information regarding resort offerings, pricing, availability and policies
• Deliver personalized recommendations to enhance the guest booking experience
• Maintain strong attention to detail to ensure accuracy in all bookings
• Document all guest interactions accurately within internal systems
• Collaborate with guests and colleagues in multiple time zones

Requirements:

• Minimum 6 months of Sales and Service experience
• Demonstrated ability to work within multiple systems simultaneously, including navigating between platforms and screens, accurately entering data while communicating and resolving basic technical issues
• Strong communication and active listening skills, with the ability to speak, read and write fluently in English to build and maintain positive guest relationships
• Ability to perform in a fast-paced environment while maintaining a high level of accuracy and attention to detail
• Vacation planning experience is a plus
• Prior experience working in a remote environment is preferred
• Experience with online or virtual training, including self-paced modules and/or virtual classroom courses
• Associate or bachelor’s degree
• High-speed internet connection (50mbps upload/download, wired connection)
• Dedicated home office space free from background noise and distractions
• Must live within a state or territory with which Vail Resorts operates in:
  • Canada - British Columbia
  • US - California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin and Wyoming.

The expected Total Compensation for this role is $21.04/hr - $24.75/hr. Individual compensation decisions are based on a variety of factors.
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Employees can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. 

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  516497
Reference Date: 08/05/2026 
Job Code Function: Reservations

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