Senior Representative, Drug & Health Services

DISA Global Solutions is a leading safety and compliance provider supporting more than 55,000 customers worldwide, including over 30% of the Fortune 500. With 1,600+ team members across 30+ locations, we’ve delivered innovative solutions since 1986 and process more than 20 million orders each year. As a multi-year Top Workplaces award winner, DISA offers competitive pay, robust benefits, and a collaborative, growth-focused culture. Employees enjoy ongoing training through our internal learning and development team, monthly appreciation events, and numerous opportunities for career advancement.

Position Summary:

This position is responsible for collecting samples such as urine, hair follicle, breath alcohol, and oral fluid in a professional and confidential manner. The Collector will facilitate the collection, processing, handling, and shipping of all samples. Collectors will be required to conduct observed and/or supervised specimen collections and ensuring compliance with federal and state regulations, maintaining accurate records and providing exceptional service to clients.

Essential Functions:

• Conduct urine, breath, oral, hair and saliva collections according to established protocols, ensuring the integrity and security of samples.
• Maintains accurate records of all tests conducted, including chain of custody forms and results.
• Provide clear instructions to donors regarding the testing process, addressing any concerns or questions they may have.
• Ensure all testing procedures comply with DOT regulations and client policies.
• Monitor and maintain testing equipment and supplies to sure they are in good working order.
• Assist in training new collectors on proper testing procedures and protocols.
• Communicate test results to the appropriate personnel while maintaining confidentiality.
• Foster a positive environment for donors and clients, ensuring a respectful and supportive atmosphere.
• Other duties as assigned by leader.

Key Skills and Experience:

• Experience: High School Diploma and minimum of 1+ year(s) of industry experience
• Computer Skills:  High-level knowledge of business-related computer skills (Microsoft Office Suite, Adobe Acrobat/PDFs) 
• Other: Broad understanding of strategic planning and production outcome 
• Soft Skills Required: Communication – Ability to communicate effectively, clearly, and concisely with others Organized – Ability to prioritize tasks effectively to ensure smooth collection operations. Detail-Oriented – Ensure compliance with testing protocols and maintain accurate records Low Ego - Ability to admit one's mistakes and be open and willing to hear constructive feedback Self-Confident – The trait of being comfortable in making decisions for oneself. Relational – Excellent interpersonal skills and ability to work with multiple cross-functional groups both internal and external. Ability to foster a cooperative team environment and build trust and rapport with clients and staff.
• Work Environment: Maintain confidentiality in accordance with government, organization, and department policies Demonstrate reliability in supporting TEAM attendance standards as attendance and punctuality are key to the success of all Utilization of standard office equipment such as computers, phones, various software platforms, and other technology You must be able to sit for long periods of time
• This job operates primarily in a clerical setting in Freemont, CA.

Training/Working Hours: Monday - Friday, 8a-5p PST

Benefits:

• Personal and Sick Paid Time Off.
• 401k with a highly competitive match.
• 11 Paid Holidays
• Medical/Dental and Vision.
• Group Life Insurance, HSA/FSA
• Employee Assistance Program
• Educational Assistance Program 

Internal Mapping: This role aligns to the internal job profile of Senior Representative, Drug & Health Services within the Drug & Health Services family. 

Physical Requirements:

Speak, read and write fluently in English. Sight and hearing. Walk, sit, stand, use hands, handle, or feel objects, tools, or controls; reach with hands and arms. Lift up to forty (40) pounds frequently. Climb stairs and jump or climb from a dock to a boat frequently.

Compensation for this role is determined by factors such as skills, experience, education, training, and internal equity. Pay may also vary based on geographic location in accordance with our compensation practices.

Job Pay Range

EEO/M/F/Vet/Disability