Role and Responsibilities:

The Senior Quality Control Analyst plans for, assures, and continuously improves the quality of the software products developed by the company.  This position has responsibility to ensure superior products by testing and verifying functional requirements, usability, and technical communications for all of company products. The Senior Analyst will also design, create, and execute formal tests plans to ensure quality software products, automate smoke tests and regression tests, and provide data on product quality to help make an informed release decision. This position represents and delivers a quality perspective to technical staff and act as an internal quality consultant to business or technical partners.

Other duties may be assigned.  The percentage specified for each essential duty and responsibility is an indicator of the approximate amount of time spent on that particular duty and/or responsibility.  It is not however, an indicator of the importance of the duty.  The importance of each duty and/or responsibility may change daily dependent upon related circumstances.

1. Create and execute software testing.  (Approximate percentage of job: Senior – 55%)
   • Develop and/or use “use cases” to ensure usability of products; conduct end-to-end manual test scenarios based on customer usage
   • Ensure ease of use throughout test plan execution
   • Ensure other potentially affected areas are not adversely impacted
   • Ensure negative testing  (boundary-limit, unexpected input and invalid data type input testing) is completed to ensure a robust product
   • Ensure realistic market data is produced and managed throughout tests
   • Gather data from customers or product data internally to recreate or accurately test product areas
   • Perform time-boxed exploratory testing on changes based on risks identified with product management, development and support
   • Validate user documentation
   • Investigate and report defects
   • Provide test estimates and actuals
   • Apply exceptional critical thinking skills

1. Develop, execute and improve software test plans and methods. (Approximate percentage of job: Senior – 15%)
   • Develop clear, complete, repeatable test plans
   • Utilize departmental templates, examples and guidelines
   • Design plans so they can be easily automated
   • Automate routine regression test activities, including smoke testing for builds
   • Map all requirements into functional test plans to ensure completeness of development and testing (provide traceability of requirements to test cases)

1. Gather, provide and implement software design input. (Approximate percentage of job: Senior – 10%)
   • Participate in design discussion and review providing the end user perspective
   • Provide design feedback to ensure the project definition includes sufficient features to allow for efficient manual and automated testing

1. Participate in documentation review. (Approximate percentage of job: Senior – 5%)
   • Attend Technical Communications documentation review meetings and offer feedback
   • Review technical documentation and ensure accuracy, clarity, and completeness/thoroughness

1. Attend group meetings, technical meetings and presentations. (Approximate percentage of job: Senior – 5%)
   • Become a product expert in the areas assigned and provide cross-training to peers; participate in cross-training activities with peers and Support
   • Participate in Scrum meetings to share issues that need to be addressed and receive feedback from others within the teams
   • Participate in quality meetings communicating issues and sharing ideas with other Quality Control Analysts

1. Report and track tasks and defects. (Approximate percentage of job: Senior – 10%)

1. Track progress on all assigned tasks providing completion estimate reports as needed

1. Provide estimates of resources required (time, software and equipment) for assigned projects
2. Contribute to the development of supporting staffing plans and funding requests
3. Provide research and evaluation of functionality for areas of responsibility as needed

7.   Stay abreast of market changes and increase product and quality assurance knowledge through training.  (Approximate percentage of job: Senior – 5%)

• Meet with product management and Support staff periodically to develop and maintain an understanding of how the clients rely on the functionality of the area being tested 
• Attend training classes for the software to gain new testing abilities and maintain current testing skills
• Maintain a lifelong learning approach to test practices, tools, and concepts

Qualifications and Education Requirements:

• Bachelor’s degree (B.A. or B.S.) in Computer Science, Manufacturing Processes, or Business from a four-year college or university; or equivalent combination of education and experience
• Certification as a CSQA from the Quality Assurance Institute is preferred
• Minimum of 4-6 years work experience in software testing and business process analysis
• Familiarity with internal testing techniques and quality metrics
• Minimum guidance
• Milestone reviews,
• exception reporting, and management reporting
• Responsible for full-cycle control testing aspect on significant projects
• In depth knowledge of functional product areas   
• Working knowledge of related technologies and project management tools and deliverables used in the Technology Division processes
• Proficiency in the use of desktop support tools such as Word, Excel, PowerPoint, Access, and Visio
• Working knowledge of scripting and test automation tools
• Ability to generate test metrics for project(s)
• Demonstrated mastery of testing process including test plan design and Ontario Systems’ ODF
• Demonstrated capability in test plan implementations
• Advanced understanding of the processes used in Technology
• Advanced knowledge of finance and credit industry concepts
• An advanced understanding of one or more products and several product functions and the interdependencies between them