Senior Project Manager (Smartsheet experience) - México Remote

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

The Senior Project Manager, Smartsheet & Delivery Innovation is a hands-on technical role within the PMO Delivery Excellence organization, responsible for building, maintaining, and continuously improving Ellucian's Smartsheet delivery infrastructure. This role sits at the intersection of delivery operations, reporting intelligence, and applied innovation — playing a key role in how the PMO DE team designs, scales, and improves the tools that power delivery across a portfolio of 200+ colleges and universities. This is an individual-contributor role reporting into PMO Delivery Excellence leadership.

Where you will make an impact

• Smartsheet Platform Administration — Serve as the team's Smartsheet subject matter expert, configuring and maintaining Control Center configurations, workspace templates, intake workflows, and permission models across the delivery portfolio in line with established governance.
• Reporting & Dashboards — Build and maintain executive, director, PM, and client-facing dashboards and reports that surface delivery health, milestone tracking, and portfolio-level insights in real time.
• AI-Augmented Delivery — Identify, recommend, and implement AI tools, automation, and integrations that reduce manual effort, improve data quality, and accelerate delivery outcomes for the team and its clients.
• User Experience & Enablement — Design intuitive, role-appropriate tool experiences for delivery teams, clients, and leadership, and lead enablement sessions that drive adoption and consistency across the organization.
• Stakeholder Communication & Enhancement Support — Translate platform enhancements and tooling changes into clear, accessible communications for stakeholders at all levels. Partner with delivery teams and functional leads to gather requirements, set expectations, and build understanding around how the platform is evolving.
• Leadership Partnership — Partner with PMO DE leadership to understand organizational priorities and translate them into tooling enhancements and reporting capabilities that support the team's roadmap and strategic goals.
• Innovation Pipeline — Help maintain a backlog of tooling improvements, evaluate emerging technologies, and pilot solutions that advance the PMO DE team's delivery infrastructure.
• Cross-Functional Partnership — Collaborate with Delivery Directors, PMs, and functional leads to translate operational pain points into scalable, governed solutions within the Smartsheet ecosystem.
• Governance & Standards — Uphold and help refine standards for plan structure, data hygiene, naming conventions, and reporting integrity across the portfolio.

What you will bring

• Deep, hands-on expertise in Smartsheet — including Control Center, dynamic views, cross-sheet formulas, automation, and premium integrations (MCP Server, Bridge, WorkApps, Data Shuttle).
• Experience configuring and scaling Smartsheet environments across large, complex portfolios.
• Comfort with AI tools and a proactive orientation toward leveraging them in delivery operations.
• Strong communicator who can engage confidently with stakeholders across delivery, operations, and leadership — translating technical concepts into plain language and building alignment around platform direction.
• Thrives in a fast-paced, high-volume environment where priorities shift and the ability to manage competing demands without losing quality or momentum is essential.
• Strong systems thinker who can balance user experience, governance, and scalability simultaneously.
• 5+ years in project delivery, PMO operations, or a related tooling/operations role.
• Background in professional services, implementation delivery, or PMO environments strongly preferred. PMP a plus.

• Comprehensive health coverage: family major medical expenses, dental and life insurance.
• Christmas bonus 30 days
• Saving fund
• Monthly food coupon
• 15 workdays vacation
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  • Tuition Reimbursement Assistance 
  • Professional development opportunities
• We Foster a learning culture with:
  o Education Assistance Program
  o Professional development opportunities
  o LinkedIn Learning

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