Senior Project Manager - Customer Onboarding

About the Role

We're looking for a Senior Project Manager to join our Onboarding & Implementation (O&I) team, where you'll take ownership of getting new customers (‘new logos’) up and running on EnergyCAP and lead expansion projects for existing customers as they grow their use of the platform. 

You'll manage the full project lifecycle - from kickoff through a smooth handoff to the Customer Success team - driving toward fast, high-value implementations (typically within three to six months) and customer experiences strong enough to translate into great NPS scores and long-term product adoption. You'll bring an AI-forward mindset to how you run projects, using modern tools to work faster and smarter without sacrificing quality.

What You'll Do

• Take extreme ownership of assigned onboarding and implementation projects, managing them from kickoff through a smooth transition to the Customer Success team.

• Manage multiple projects of varying complexity simultaneously, following O&I methodology to control scope, schedule, and budget.

• Identify and apply methods to accelerate project timelines so customers realize value from EnergyCAP as quickly as possible.

• Delegate and coordinate work across project engineers and enrollment specialists to keep implementations moving and on track.

• Identify and work to meet each customer's defined Keys to Success and specified outcomes for their project.

• Configure EnergyCAP software and set up customer databases as defined in the Statement of Work for assigned projects.

• Proactively identify, assess, document, and mitigate risks to successful project completion.

• Conduct regular project status meetings - including agendas and minutes - and manage ongoing communication on work completed, work remaining, and risk mitigation plans.

• Effectively influence internal and external project team members, in person and remote, to keep projects moving toward shared goals.

• Provide online training to customers, plus occasional onsite training.

• Administer ‘mini’ premium success projects for existing customers - such as additional training or hourly support - as they expand their use of EnergyCAP.

• Support strategic O&I initiatives as assigned.

What You'll Bring

• Bachelor's degree in Business Administration, Computer Science, Information Technology, Engineering, or related field.

• 3–5 years of project management experience, ideally at a software company or in an energy/sustainability-related environment.
• PMP certification.

• Experience implementing enterprise software and/or energy-related projects.

• Demonstrated experience building and using AI tools to improve efficiency and accelerate project execution.

• Comfort using basic Microsoft Excel functionality and formulas.

• Strong customer-facing experience, with the ability to influence and build trust with both internal and external stakeholders.

• Adaptable, organized, and self-motivated — a self-starter who pushes projects forward independently and as part of a collaborative team.

Pay Range: $90,000 - $110,000 annual salary with a 3% bonus. 
Pay is commensurate with experience, knowledge, skills, and abilities.

Why You’ll Love Working Here 
At EnergyCAP, we invest in you—personally, professionally, and beyond. Here’s how we support your growth, balance, and well-being:

🌱 Health & Wellness

• 100% company-paid Health, Dental & Vision coverage for you, plus competitive cost-sharing for your family

• Company-paid Life & LTD Insurance for peace of mind

• Adoption Grants and paid leave to support your growing family

• Wellness program offerings designed to strengthen your physical and mental health and overall well-being

💰 Financial Security

• 401(k) with a 3% company match—helping you plan confidently for the future

• Monthly Connectivity Stipend so you can work seamlessly from anywhere

🚀 Growth & Development

• Emergenetics Development Program to help you understand and leverage your strengths

• Tuition Assistance to fuel your continued learning and career growth

❤️ Community & Balance

• Flexible Time Off so you can recharge and enjoy life outside of work

• A remote-first workplace that offers balance and flexibility, with the option to connect in-person at our offices

• Charitable contributions & matched giving to amplify your impact

• Paid community service hours—because giving back matters

At EnergyCAP, we don’t just offer benefits—we provide the tools, support, and flexibility you need to thrive in both work and life.

EnergyCAP is a proud equal opportunity employer, committed to hiring and developing individuals from diverse background and experiences.  We value and consider applications for all qualified candidates without regard to actual or perceived race, color, religion, national origin, sex, gender, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, enrollment in college or vocational school, political affiliation, military or veteran status, citizenship status, genetic information, or any other basis protected by federal, state or local law. 

EnergyCAP will reasonably accommodate qualified individuals with disabilities in accordance with applicable law. If you are in need of an accommodation in order to submit your application, please email HR@energycap.com. 

Please click HERE to view the mandatory Federal Applicant Laws that apply to your employment rights.

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