Senior Professional Services Consultant

At Infoblox, every breakthrough begins with a bold “what if.”
What if your ideas could ignite global innovation?
What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.

Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024 — evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”.

In a world where you can be anything, Be Infoblox.

Senior Professional Services Consultant - West 

We are looking for a Senior Professional Services Consultant to join our Americas West Professional Services team, reporting to the regional Professional Services Senior Manager. In this role, you will work to accelerate customer adoption of our products by implementing our products to achieve customer outcomes and provide technical leadership to our customers. This is an exceptional opportunity to join a strong, growing, successful, and innovative organization. Infoblox allows you to thrive in a unique work environment where the emphasis is on career growth, excellence, innovation, and collaboration. You’re the ideal candidate if you have experience with software development, networking, and/or security, and are dedicated to providing outstanding customer service and satisfaction. You will be expected to hit billable utilization targets as well as for ways to add value to our customers. 

Be a Contributor - What You’ll do

• Understand customer business requirements, pain-points, and be able to translate them into actionable implementation projects
• Work closely with customers and other Infoblox Professional Services team members to meet customer technical and business challenges utilizing Infoblox products (NIOS, UniversalDDI, Infoblox Threat Defense) as quickly as possible
• Create project technical documentation
• Perform Infoblox upgrades/refreshes for customer environments
• Ensure projects complete successfully, on time and on budget, achieving project goals with a customer satisfaction score of 95 or above
• Leverage AI productivity tools (e.g., Glean, Microsoft Copilot, ChatGPT) to accelerate project documentation, implementation planning, and knowledge base contributions — improving delivery efficiency, customer follow-up quality, and overall engagement throughout the project lifecycle
• Mentor customers on Infoblox technology as part of project delivery
• Mentor Infoblox Skilled to Secure partners on Infoblox implementation best practices
• Contribute to the Professional Services knowledge base
• Establish outstanding relationships, trust, and collaboration with the regional Professional Services, Support, and Sales teams

Be Prepared - What You Bring

• At least 8 years of professional services delivery and consulting experience; Infoblox, BlueCat, or Palo Alto Networks experience is a plus
• Experience working in SaaS networking and/or software security is a plus
• Experience with DNS, DHCP, and IP address management is a plus
• Experience with DevOps tools such as Terraform, Ansible, Jenkins, etc. is a plus
• Experience with cloud platforms (AWS, GCP, and Azure) is a plus
• Familiarity with AI productivity tools and the ability to apply them to professional services workflows, including technical documentation, customer communication, and implementation planning, while exercising sound judgment on when to verify AI-generated output before sharing with customers or partners
• Excellent communication skills, influencing skills, and the ability to present at internal and external meetings
• A customer-centric mindset, and the willingness to take initiative to do the right thing for the customer
• Good technical knowledge of security concepts and implementations/products is an added advantage
• Ability for up to 10% travel
• A minimum of a bachelor’s degree (BA or BS), or equivalent experience

What Success Looks Like: 

After six months, you will…

• Work closely with Infoblox customers to implement our solutions.
• Complete certification for Infoblox products
• Meet metrics for utilization and customer satisfaction 

After about a year, you will…

• Be a trusted technical resource for Infoblox products for implementation and consulting.
• Be comfortable implementing projects in the full lifecycle of Infoblox Standard Migration Methodology.
• Contribute to the Professional Services knowledge base.