Senior Product Specialist, ePCR & Fire Software - Digitech - Remote

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

Summary:

The Senior Product Specialist supports the ongoing development, enhancement, and delivery of Digitech's ePCR and Fire software solutions. This role serves as a key operational partner to Product Management, Development, QA, and Support teams by maintaining product documentation, coordinating release readiness activities, tracking deliverables, and ensuring customer-facing communications remain accurate and current.

The Senior Product Specialist is responsible for translating complex product functionality into clear documentation, release notes, training materials, and educational content. The role helps maintain alignment across teams throughout the software development lifecycle while supporting product adoption through knowledge management, customer documentation, and training resources.

Essential Duties and Responsibilities:

• Maintain and update product requirements, feature documentation, and functional specifications
• Attend product planning, development, and cross-functional meetings while documenting key decisions, action items, and requirements changes
• Create and maintain customer-facing product documentation, user guides, and knowledge base content
• Draft, edit, and publish release notes for software enhancements and product updates
• Develop, script, record, and maintain software training videos and learning materials
• Manage and organize customer training libraries and educational resources
• Track product release milestones, deliverables, and dependencies across Product, Development, QA, and Support teams
• Assist with release readiness planning and cross-functional coordination
• Monitor documentation updates associated with new releases and product enhancements
• Coordinate internal and external release communications
• Partner with Product Owners to maintain current and accurate product requirements documentation
• Support testing efforts by validating documented functionality and acceptance criteria
• Ensure consistency and quality across all customer-facing product communications
• Identify process improvements to improve product documentation, release management, and training effectiveness
• Assist with special projects supporting product management and customer enablement initiatives
• Perform additional related duties as assigned

Skills/Experience Required:

• Education: High School Diploma required; Bachelor’s Degree preferred

• 3+ years of experience in product operations, product support, technical writing, software documentation, training development, or related field
• Exceptional written communication and organizational skills
• Experience creating technical documentation and customer-facing materials
• Strong project coordination and follow-through skills
• Ability to manage multiple priorities in a fast-paced software environment
• Experience with documentation management platforms and collaboration tools
• Experience with video creation, screen recording, and editing software such as Camtasia, Loom, or similar preferred
• Experience supporting SaaS or software product organizations preferred
• Experience using or administering ePCR or Fire software solutions preferred
• Minimal travel required

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan.  EO/M/F/Veterans/Disabled.

Our mission is to be the best partner for those who save and improve patients’ lives.  Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day.  We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

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