Senior Product Specialist

At Ping Identity, we help enterprises protect millions of identities every day. Our industry-leading solutions in multi-factor authentication (MFA), fraud detection, risk-based access, and identity verification deliver secure, seamless digital experiences for some of the world’s largest organizations.

We’re looking for a Senior Product Specialist to join our team and serve as a subject matter expert (SME) for these critical solutions. This highly customer-facing role is your opportunity to combine deep technical knowledge with relationship-building skills—supporting enterprise customers, gathering feedback from the field, and partnering with our product teams to influence the future of identity security.

What You’ll Do

• Represent the company with executive presence, delivering roadmap presentations and strategic briefings tailored for C-suite and senior leadership audiences.
• Lead high-impact technical discussions and workshops, providing deep expertise across authentication, fraud detection, risk engines, and identity verification.
• Serve as a trusted advisor to enterprise customers, framing technical solutions in the context of business outcomes, regulatory compliance, and risk management.
• Act as a key voice of the field—capturing insights from customer engagements and market trends to influence product strategy and long-term roadmap.
• Partner with account teams and solution engineers on critical customer engagements, ensuring successful evaluations, proof-of-concepts, and production deployments.
• Create and deliver executive-ready enablement materials (strategic solution briefs, decision-maker guides, and thought leadership content) alongside technical resources like demo scripts and deep-dive guides.
• Stay ahead of the curve by tracking emerging standards and technologies in identity, authentication, and fraud prevention, bringing a forward-looking perspective to customers and internal stakeholders.

What You Bring

• 5-7+ years of experience in IAM, cybersecurity, or customer-facing technical roles (e.g., solutions engineering, technical account management, product enablement, or consulting), with a track record of engaging at the executive level.
• Proven ability to communicate with impact, from leading technical deep dives to delivering strategic presentations to executive stakeholders.
• Broad technical fluency across authentication protocols and standards (OAuth, OIDC, SAML, FIDO, Passkeys) and the ability to connect these to risk, fraud, and identity verification domains.
• Exceptional professionalism and presence, with the ability to build trust and credibility with enterprise customers and internal executives alike.
• Demonstrated ability to translate complex technical topics into business value discussions for decision-makers.
• Strong plus: deep understanding of MFA, fraud/risk engines, behavioral analytics, and identity verification technologies.

Why You’ll Love This Role

You’ll work at the intersection of customer success and product innovation—helping enterprises solve real-world security challenges while bringing their voices directly into our product strategy.

Salary Range:  $162,000-$182,000

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.