Senior Product designer

🎭 About the role

We’re looking for a Senior Product Designer to raise the quality and scale our design across gaiia’s operational platform. You’ll independently take on complex, high-leverage problems: framing the opportunity, setting a clear UX point of view, and defining what success looks like before a roadmap exists.

You’ll shape squad direction by influencing product strategy, aligning stakeholders, and driving cross-functional decisions through to shipped outcomes. You’ll also strengthen our design system and team practice by helping others do their best work, so we can deliver consistently high-quality UX as we scale.

💻 What you'll do at gaiia

• Design end-to-end experiences for gaiia’s operational platform, from early concepts and prototypes to polished, shipped UI.
• Partner with product and engineering to frame ambiguous problems, set direction, and translate strategy into clear scopes, strong interaction models, and durable design decisions.
• Use research and rapid iteration to make complex workflows simpler, faster, and more trustworthy.
• Help shape squad priorities by clarifying tradeoffs, defining what success looks like, and aligning stakeholders around the best path forward.
• Build and evolve our design system so teams can ship consistently high-quality experiences as the product scales.
• Use AI thoughtfully to explore more options, validate decisions sooner, and increase the impact of your work.
• Partner with QA to review and validate designs through testing, clear specs, edge cases, and acceptance criteria.
• Raise the bar on craft, accessibility, and clarity by sweating the details that make software feel effortless.
• Help level up the team by sharing feedback, mentoring, and raising the quality bar through design reviews and collaboration.

✅ Qualifications

• 8+ years of product design experience, with a portfolio that shows strong craft and clear thinking.
• Experience designing complex B2B web applications, especially across operational domains like Billing & Notifications, CRM, Product Catalog, Inventory/Fulfillment, Network & Geo, and platform tooling (including AI-powered product surfaces).
• Proficiency with modern design and prototyping tools (Figma, FigJam) and comfort using AI tools in your workflow (e.g., Claude) alongside user testing tools.
• Strong grasp of user-centered design principles, and the ability to translate customer needs into simple, high-quality experiences.
• Experience planning and running research (interviews, usability testing) and using insights to iterate.
• Familiarity with mixed-method research, experimentation (A/B testing), and agile product development.
• Clear, structured communication and the ability to build alignment across design, product, and engineering.
• Comfort working in fast-moving, highly iterative environments where ideas evolve through open dialogue and shared work.
• Strong design leadership: you bring a point of view, align teams, and own outcomes through follow-through.
• Strong problem-solving skills and the ability to context-switch across multiple streams of work.
• Openness to feedback, with a willingness to refine, rethink, and reimagine your work.
• Bachelor’s degree in user experience design or a related field is a plus.

🔆 Benefits

• Flexible 25 days of vacation.
• Stock Options Plan.
• Group Insurance.
• Telemedicine.
• Life Spending Account.
• Employee-sponsored RRSP.
• Flexible working hours & all-remote work.

We are an equal-opportunity employer committed to inclusivity and diversity. Our workplace is fully remote and boasts accessible technologies, ensuring all team members can thrive. Should you require accommodations due to a disability during the application process, please contact us at 581-996-9639 or people@gaiia.com as per the Accessible Canada Act and human rights legislation. We're here to support you every step of the way. #LI-DNI