Senior Platform Software Engineer, Platform Services

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.  

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together. 

Bring your whole self.

The Role and Team

We are looking for a hands-on Senior Platform Software Engineer who enjoys solving complex problems in high-scale, highly available distributed systems.

As a key member of our Platform Services team, you will build, operate, and continuously improve the shared platforms that power our engineering organization. Our team manages hundreds of production and non-production instances across a broad technology portfolio, providing reliable, scalable, and secure services to multiple engineering teams.

Our ecosystem includes Kafka, Redis, Elasticsearch, Spark, Airflow, MongoDB, ClickHouse, Trino, Flink, Hadoop, Cassandra, KVRocks, and SnapLogic.

We value strong platform and distributed-systems fundamentals, the ability to operate complex systems in production, and the curiosity to develop expertise across multiple technologies.

This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time.

• Own and operate highly available distributed platforms, ensuring reliability, scalability, performance, security, and operational readiness.
• Troubleshoot complex production issues, lead incident response and root-cause analysis, and drive systemic improvements.
• Design and validate failover, disaster recovery, backup/restore, upgrade, and capacity strategies.
• Build automation and tooling to reduce operational toil and improve provisioning, deployments, upgrades, and recovery.
• Develop observability through metrics, logging, dashboards, alerts, and actionable operational signals.
• Review architectures and production-readiness of services consuming our platforms.
• Partner with engineering teams to establish reliable and scalable platform patterns.
• Create technical documentation, runbooks, and knowledge-sharing practices that improve the team's operational maturity.
• Participate in a periodic on-call rotation supporting 24/7 reliability.

Minimum Qualifications

• 5+ years of experience in software, systems, platform, DevOps, SRE, or related engineering roles.
• 3+ years experience operating or troubleshooting distributed systems in production.
• Experience building or operating distributed systems, high-availability architectures, data replication, and fault-tolerant platforms.
• Hands-on experience with one or more distributed platforms such as Kafka, Redis, Elasticsearch, Spark, Airflow, or similar technologies.
• Ability and willingness to learn and operate across a broad technology portfolio.

Preferred Qualifications

• Demonstrated experience with debugging, incident response, and performance-tuning.

• Experience with automation or software development using Java, Go, Python, or similar.

• Experience managing and building services on cloud infrastructure and Kubernetes.

• Experience collaborating with multiple engineering teams on architecture and production readiness.

• Degree in Computer Science, Engineering, or a related field.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.