Senior Operations Manager

Description

What is VBG:

Veteran Benefits Guide has been proud to serve our nation’s service members for more than 10 years. Founded by a U.S. Marine Corps Veteran, VBG assists Veterans through the challenging VA claims process to efficiently secure their hard-earned benefits. Now operating with more than 250 team members nationwide, VBG has helped over 55,000 Veterans through the VA claims process. The company is dedicated to honoring service and supporting the Veteran community through ongoing advocacy, community partnerships, and meaningful opportunities within its workforce.

Who we’re looking for:

The Senior Operations Manager is responsible for leading high-performing teams, optimizing workflows, leveraging data to drive business decisions, and ensuring operational excellence across key production functions. This role partners closely with executive leadership to improve efficiency, maintain compliance, and develop scalable processes that support business objectives.

What do we offer: 

We invest in our people, supporting their growth through mentorship and professional development. We strive to offer a work-life balance, creating a culture that is people-focused and fun. Here are some of the benefits you can expect as part of our team:  

• Work from home: Flexibility to work from home based on business needs and policies. 
• Work/life balance: We offer a Monday – Friday 8 a.m. to 5 p.m. schedule. 
• Benefits: Choice of Medical, Vision, and Dental plans with company premium contributions, vacation and sick time, 8 paid holidays plus a floating holiday, 401k with company match after 90 days & other ancillary benefits.
• Growth and development: In-house training and on-the-job development prepare our employees for promotional advancement, leadership opportunities, and lateral transfer skill development. 

Essential functions: 

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.  

• Lead and develop managers across multiple operational departments. 
• Drive process improvements and workflow optimization to increase efficiency and productivity. 
• Analyze KPIs and implement strategies to improve performance and resource utilization. 
• Ensure compliance with company policies, regulatory requirements, and industry standards. 
• Manage employee performance, coaching, and professional development initiatives. 
• Partner cross-functionally with Finance, People Operations, IT, Business Intelligence, and Quality teams. 
• Assist with budget planning, expense management, and operational forecasting. 
• Prepare and present operational reports and recommendations to executive leadership.

Qualifications and Competencies:

• Bachelor's degree in Business, Operations Management, Statistics, or a related field required; master’s degree or MBA preferred. 
• 8+ years of progressive operations management experience. 
• 5+ years of senior leadership experience with direct oversight of managers and cross-functional teams. 
• Proven success in scaling operations and driving process improvement initiatives. 
• Strong analytical, problem-solving, and decision-making skills. 
• Experience with Salesforce, Power BI, and HRIS platforms such as Paylocity preferred. 
• Lean, Six Sigma, or similar process improvement experience is a plus.

Supervisor Responsibilities:

This position has supervisory responsibilities with managerial oversight and direction from the Director of Operations.

Why VBG:

• VBG find meaning in their day-to-day work because every process, every project, and every decision connect back to real Veterans’ lives.
• VBG fosters a culture that values service, integrity, and continuous improvement.
• When you work at VBG, you’re not just advancing your career—you’re honoring service, empowering Veterans, and helping to build a better system for those who gave so much.

EEO:

Veteran Benefits Guide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.