Senior Network Infrastructure Technician (L3) – Cruise Ship Operations

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Senior Level 3 Network Technician. This is a contract-to-hire opportunity and is 100% remote when not traveling.

We are seeking an experienced infrastructure professional to support enterprise network, server, virtualization, and data center operations aboard active cruise vessels. This unique opportunity requires extensive travel and the ability to live and work onboard cruise ships for extended periods while supporting critical IT infrastructure and modernization projects.

This position offers an initial 5-month contract with an excellent opportunity to convert to a permanent Connection employee while continuing to support travel-based infrastructure engagements.

Required Travel Commitment

• U.S. Citizen required
• Valid Passport required
• Ability to live and work onboard active cruise ships
• Willingness to remain onboard for assignments lasting up to 4–5 months
• Ability to travel internationally and meet all cruise line onboarding requirements
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What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

The Senior Level 3 Network Technician will serve as the primary onsite technical resource supporting enterprise networking, virtualization, server infrastructure, and data center operations aboard cruise vessels. This individual will play a key role in the migration of shipboard environments from VMware to Hyper-V utilizing Veeam while ensuring maximum uptime and operational continuity.

The ideal candidate is a highly skilled technician with strong Cisco networking expertise, virtualization experience, and advanced troubleshooting capabilities who can work independently with minimal supervision in remote and dynamic environments.

Key Responsibilities

• Provide Level 3 support for complex network, server, virtualization, and infrastructure issues.
• Support VMware-to-Hyper-V migration initiatives utilizing Veeam technologies.
• Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments.
• Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy.
• Support Hyper-V and VMware virtualization platforms.
• Troubleshoot network performance, connectivity, server, and infrastructure issues.
• Support onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacement.
• Execute maintenance activities and infrastructure upgrades with minimal operational impact.
• Maintain technical documentation, procedures, and system configurations.
• Coordinate with remote engineering teams and client stakeholders.
• Serve as the lead onsite technical representative for Connection.

Min

Max

Qualifications

• 7+ years of experience supporting enterprise network and infrastructure environments.
• Proven experience providing Level 3 network and systems support.
• Strong hands-on expertise with:
• Cisco networking technologies (routing, switching, wireless, firewalls)
• Microsoft Windows Server
• Hyper-V virtualization
• VMware vSphere environments
• Active Directory and enterprise infrastructure services
• Advanced troubleshooting and problem-solving skills in network and data center environments.
• Ability to work independently with limited onsite supervision.
• Experience supporting production environments with high availability requirements.
• Excellent verbal and written communication skills.
• Strong customer service mindset and ability to build positive client relationships.

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• CompTIA Server+
• Cisco CCNA or CCNP
• Veeam Certified Engineer (VMCE)
• VMware Certified Professional (VCP)

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".