Senior Move Management Coordinator
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AI Summary
Work Arrangement: Remote
This is a remote position, with preference given to candidates located within the St. Louis area.
Position Overview
The Senior Move Management Coordinator serves as the primary point of contact for customers throughout the relocation process, coordinating domestic household goods shipments from start to finish. This role is responsible for delivering an exceptional customer experience while ensuring compliance with government regulations and company policies.
In this position, you'll work closely with customers, agents, service providers, military representatives, and internal teams to ensure successful move execution. Success in this role requires strong communication skills, attention to detail, sound judgment, and the ability to manage multiple shipments in a fast-paced environment.
This role also supports operational excellence by identifying trends, recommending process improvements, and assisting with training and development initiatives.
What You'll Do
- Serve as the primary point of contact for customers throughout the relocation process, providing guidance and support from start to finish
- Coordinate domestic household goods shipments while ensuring compliance with government regulations and company policies
- Maintain accurate shipment information in government and company systems to support service quality and operational performance
- Partner with customers, agents, service providers, military representatives, and internal teams to resolve issues and ensure successful move execution
- Monitor quality trends and recommend process improvements that enhance operational efficiency and the customer experience
- Support team success through training, mentoring, and departmental initiatives as assigned
What We're Looking For
Required Qualifications
- Associate's degree in a related field or equivalent combination of education and experience
- 3 to 5 years of related professional experience
- Strong customer service and relationship management skills
- Excellent verbal and written communication skills
- Exceptional organizational skills with the ability to manage multiple priorities simultaneously
- Strong problem-solving and decision-making abilities
- Proficiency with Microsoft Office applications
- Ability to work effectively in a fast-paced, customer-focused environment
Preferred Qualifications
- Experience supporting relocation, transportation, logistics, military, or government-related operations
- Knowledge of household goods moving processes and service coordination
- Experience coordinating multiple stakeholders, vendors, or service providers
- Prior training, mentoring, or team leadership experience
- Experience analyzing operational data, quality metrics, or customer service trends
Who Thrives in This Role
You may be a great fit if you:
- Enjoy helping customers navigate important life events and complex processes
- Build trust quickly and communicate effectively with a variety of stakeholders
- Stay organized and focused while managing multiple priorities and deadlines
- Take ownership of issues and proactively work toward solutions
- Have strong attention to detail and a commitment to accuracy
- Look for opportunities to improve processes and customer experiences
- Collaborate effectively with teammates and cross-functional partners
Why UniGroup
UniGroup is the parent company of United Van Lines and Mayflower Transit, two of the most recognized brands in the moving and logistics industry. Headquartered in the St. Louis area for more than 90 years, we support a nationwide network of agents, customers, and partners across residential, commercial, government, and specialty logistics markets.
Joining UniGroup means becoming part of a collaborative organization that values service, integrity, continuous improvement, and professional growth.
Benefits & Work Environment
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Generous paid time off and company holidays
- Paid parental leave
- Life insurance and disability coverage
- Employee assistance program
- Professional development and growth opportunities
- Collaborative, team-oriented work environment
Work Authorization
Candidates must be legally authorized to work in the United States on a permanent basis. UniGroup is unable to provide visa sponsorship or employment authorization support now or in the future.
We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law.
We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the UniGroup family.
UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@unigroup.com.
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