For Employers

Businessolver

Senior Member Services Advocate (Remote)

Posted 2 hours ago
$25 per hour
2-5 years experience
Apply Now

Please mention DailyRemote when applying

?/100
Resume Match Score

Match your resume skills with our AI powered skill match!

Get professional review

Create a cover letter for this job

Upload your resume and we draft a letter for this exact role, tailored to what it asks for.

  • Tailored to this role
  • Based on your resume
  • Fully editable
AI Summary

Provide outstanding support to inbound callers regarding Health Spending Account, COBRA, and other benefit program inquiries. Ensure accurate documentation of calls and maintain compliance while resolving participant requests in a timely manner.

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

**Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information.  You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.**

At Businessolver you have opportunities for individual development through our common language:  Respond Readily. Trust through transparency. Assume positive intent. Be real. Live a growth attitude. Embrace the reverse golden rule. 

We are seeking a full-time Senior Member Advocate to support our clients by taking phone calls regarding spending account enrollment and participation. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.

The Gig:

  • Provides outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries and requests.
  • Assists with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs
  • Answer inbound calls professionally, with high energy and a positive attitude and a little charm.
  • Respond accurately and thoroughly to caller inquiries and document call details accordingly.
  • Ensure compliance in all areas of processing, completing all transactions timely and accurately.
  • Take accountability for the entire process from receipt of work to resolution.
  • The ability to jump in and help. This is a “roll up your sleeves” position, and you will need to understand our business, our client’s business, and processes so you can help others effectively do their jobs.
  • Work under general supervision following established procedures. 

The Schedule: 

  • Start Date: November 2nd 
  • Schedule: 8-hour shift Monday - Friday, between 8:30 AM - 7:00 PM CST

What You Need to Make the Cut:

  • 3+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is required and non-negotiable.
    • 5+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is ideal.
  • Strong customer-centric mindset.
  • Comfort level with technology – we are a technology company!
    • Ability to diagnose and own technology issues.
    • Embracing new technology as it is integrated into the organization.
  • Strong people skills to find success in every opportunity.
  • Exceptional phone etiquette and communication skills.
  • Team player mentality, someone who strives for excellence.

The pay range for this position is $25.00 dollars per hour.

 

Interested? Great, we look forward to reviewing your application.

You will receive an auto-reply confirming that we've received your application, and you will hear from us again after we've reviewed your application and assessed whether or not to move you forward in our recruiting process. 

If you do decide to apply, please know that every complete application will be carefully reviewed. Seriously! We know it is a time commitment to prepare an application. We will respect that effort by thoughtfully reviewing every single complete application and we are truly grateful for your interest.

 

Other Compensation:  If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/ 

Dear Applicant.

At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process. 

Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. 

We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved. 

Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve. 

With heart,
The Businessolver Recruiting Team


Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

#LI-Remote

Automatically Apply to the Best Remote Jobs

Stop the endless job search. Our AI finds and applies to the best jobs for you.

Try it Now
Keep looking

Similar Jobs

See all Remote Support jobs →

Prod Func Cons SAP CX & eCommerce Ex

Full Time Colombia, India Support

Remote Client Support Coordinator

Full Time United States Support

Global Dairy Technology Support Specialist

Full Time United States $96200 - $151K per year Support

PBM Client Services Coordinator

Full Time United States $70000 - $85000 per year Support

Application Support Specialist

Full Time United States Support

V101 - Executive Assistant | Medical Records and Case Support Specialist

Full Time Brazil, South Africa, United States $1060 - $1150 per month Support
Apply Now

Personalize your Remote Job Search in 3 Easy Steps!

Featuring 204,387+ Jobs in Support

Answer easy questions

Answer easy questions

204,387+ jobs across 15+ categories

Get your best job matches

Get your best job matches

Only hand-screened, legit jobs

Find a remote job faster

Find a remote job faster

No ads, scams, or junk

I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”

Sarah J. — Sarah J. · Marketing Manager ★★★★★ Verified