Senior Manager, ServiceNow Platform

Federated Co-operatives Limited (FCL) is hiring a Senior Manager, ServiceNow Platform on a permanent basis on our Service Enablement team in Technology. This position is fully remote and open to candidates located anywhere in Canada.

The Senior Manager is accountable for the enterprise ServiceNow platform strategy, governance model, roadmap, standards, and value realization. As Senior Manager, Service Platforms, you will provide strategic leadership and technical expertise to drive the development, optimization, and governance of ServiceNow and related platforms, ensuring alignment with service strategy, operational excellence, and enhanced customer outcomes. If you excel at strategic planning, managing stakeholders and vendors, mitigating risk, and driving results, apply today! 

What you’ll do:

• Develop and execute a strategic, future-focused roadmap for service platforms by aligning with business goals, leveraging emerging technologies, and partnering with stakeholders to prioritize and deliver impactful initiatives. 
• Lead and develop a high-performing service platform team by setting clear expectations, providing mentorship, and consistently driving accountability and growth. 
• Oversee the end-to-end lifecycle of service platforms—ensuring quality, seamless integration, and strong performance—while collaborating across teams to optimize functionality and resolve issues. 
• Ensure reliable, efficient service platform operations by managing incidents, upgrades, and performance monitoring while enforcing best practices and collaborating with teams and vendors for timely issue resolution. 
• Define and monitor KPIs to assess platform performance, drive continuous improvement and cost optimization, and leverage industry best practices to enhance overall effectiveness. 
• Manage Application Management Services (AMS) partners, including AMS Partner, within a multi-vendor development environment, ensuring effective collaboration, delivery alignment, and performance outcomes 

Who you’ll work with:
The Team: You will Lead the Service Platforms team, including the Technical Lead, ServiceNow Platform and specialist roles (three direct reports) will report into the Director, Service Enablement. This team strives to cultivate a collaborative, forward-thinking culture that champions ownership of the ServiceNow platform, and operational excellence. 

The Collaborators: You will work closely with Service Operations, Service Elevation, Enterprise Architecture, Cybersecurity, business service owners, vendors, and Technology leadership.

Why it matters:
We help local Co-ops grow and thrive by offering a range of professional services, including marketing, market research, information technology, human resources, accounting, risk management and business development. 

Who you are:
You are looking for a career in Information Technology and:

• Have 8+ years of relevant progressively responsible professional IT experience 
• Have a Bachelor's degree in Computer Science, Information Technology, or a related field. (a combination of relevant education and experience may be considered). 
• Have 5+ years in the ServiceNow platform owner or in similar roles 
• Have a broad understanding of ServiceNow platform architecture & operations, modules, integrations 
• Experience with Agile development methodologies and project and service management practices considered an asset. 

What we offer:

• Competitive salaries, short-term incentives, a comprehensive benefits package, and an employer-contributed pension plan.
• Encouragement to take advantage of learning opportunities to grow and develop as a Team Member. 
• As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. To learn more about who we are and what we offer, visit www.fcl.crs.

We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience. If you require an accommodation during the recruitment process, we invite you to submit your requests to us via fclhr@fcl.crs. All information received will be kept confidential.

If this opportunity speaks to you, we invite you to apply by September 16, 2026.

We thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.  FCLHP

As this position is considered a position of trust, you may be required to complete criminal background check in accordance with  FCL policies.

FCL embraces diversity and inclusion. We’re working to create a workforce that is as diverse as the communities we serve and an environment where every team member brings their whole self to work. We believe all candidates should feel at home with us and be given the opportunity to fully participate during the recruitment process.