Senior Manager, Scrum Master

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

A Brief Overview

Remove impediments, foster cross-functional collaboration, support Product Owners, and meet with business leaders to support one or more major project initiatives for Medicare. This role differs from a traditional Scrum Master by having a broader focus on overall delivery flow and, often, a more direct hand in stakeholder management and project governance. 

 

Key Responsibilities

Agile Coaching & Facilitation: Fostering a culture of continuous improvement, mentoring teams on Agile values, and facilitating ceremonies (stand-ups, planning, retrospectives).

 

Delivery Management: Managing project scope, timelines, and dependencies while tracking progress through metrics like velocity and quality.

 

Impediment Removal: Proactively identifying and clearing roadblocks that prevent the team from achieving goals.

 

Stakeholder Alignment: Serving as a liaison between stakeholders and the team, managing expectations, and ensuring transparent communication.

 

Process Improvement: Refining Agile practices to increase efficiency, quality, and effectiveness. 

 

Required Qualifications

• 7-10+ years of experience in Agile delivery, Scrum Master, Agile Coach, Program Delivery, or related roles.
• Familiarity with software development, DevOps, or technical processes to effectively collaborate with developers.
• Deep knowledge of Scrum, Kanban, Agile principles, and modern software development practices.
• Proven ability to manage stakeholders across business and technology organizations.
• Experience identifying and resolving delivery risks, impediments, and cross-team dependencies.
• Strong communication, facilitation, conflict resolution, and influencing skills.
• Adept at problem solving and decision-making skills.
• Adept at collaboration and teamwork.
• Adept at growth mindset (agility and developing yourself and others) skills.
• Adept at execution and delivery (planning, delivering, and supporting) skills.
• Adept at business intelligence and data-driven decision making.
• Experience mentoring teams and acting as a servant leader.

 

Preferred Qualifications

• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, PMI-ACP, or equivalent Agile certification.
• Experience supporting multiple Agile teams or large-scale Agile delivery initiatives.
• Experience working within highly matrixed organizations.
• Experience using Agile delivery tools such as Jira, Rally, Azure DevOps, or similar platforms.

 

Education

Bachelor’s degree in Computer Science, IT, or related fields.

Pay Range

The typical pay range for this role is:

$130,295.00 - $260,590.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/05/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.