Senior Manager - Provider Experience Program

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Description — A Brief Overview

Drive agile delivery of Provider Experience / Provider NPS initiatives, supporting business process and technology improvements across multiple lines of business. Responsible for implementing best practices, facilitating workstreams through change, and ensuring effective delivery of projects and initiatives that enhance provider experience. Partner closely with business and technology stakeholders to prioritize work, drive measurable outcomes, and address barriers to execution success. Provide practice leadership and peer mentorship to project and program managers, promoting a culture of accountability and continuous improvement.

What you will do

• Lead enterprise delivery of multiple, highly complex business process and technology initiatives aligned to the Provider Experience / Provider NPS program, supporting all lines of business.
• Drive the end-to-end delivery of Provider Experience / Provider NPS projects, ensuring initiatives are completed on time, within scope, and deliver measurable results.
• Identify and resolve delivery obstacles and risks, proactively removing barriers to execution.
• Monitor performance metrics and use data to optimize processes, improve productivity, and ensure accountability for outcomes.
• Collaborate closely with business and technology partners to translate goals into actionable plans and deliverables.
• Lead process improvements and root cause analysis to ensure sustainable, repeatable execution success.
• Implement and reinforce best practices to maximize efficiency and responsiveness across workstreams.
• Provide practice leadership and peer mentorship to fellow delivery practitioners, contributing to a high-performance culture aligned to execution excellence.

Minimum Requirements

• 7–10+ years of professional experience in delivery, program management, or agile practice leadership, and scrum.
• Proficiency with Claims Processing / Adjudication / Payment / Rework concepts.
• Superior Communication and Facilitation skills, experience preparing and delivering executive-level presentations/materials.
• Strong execution and delivery skills, with a focus on planning, risk mitigation, and stakeholder engagement and collaboration.
• Demonstrated track record of driving complex projects to completion on time and within scope.
• Mastery of problem-solving, decision-making, and growth mindset principles.
• Experience with innovation management, emerging technologies, and digital transformation.
• Proven ability to implement and sustain agile practices in cross-functional settings.
• Familiarity with additional software delivery methodologies including Scrum, SAFe and Waterfall.

Preferred Qualifications

Agile (e.g., SM, RTE, SPC), PMP, or equivalent certifications

Education

Bachelor's degree preferred

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.