Performance Outcomes 

Success in this role will be measured across four core outcomes: 

1. Launch and Prove the Partner Model 

• Stand up the first wave of third-party legal service partnerships in priority practice areas  

• Successfully deliver end-to-end member experiences through partner fulfillment (intake → referral → completion)  

• Validate unit economics that demonstrate partner fulfillment is viable and scalable  

• Establish measurable proof points for quality, speed, and cost compared to provider network fulfillment 

2. Expand Member Value Without Cannibalizing the Core 

• Increase the breadth of legal services available to members through new partner capabilities  

• Ensure partner expansion does not negatively impact provider law firm relationships or economics  

• Identify and scale areas where partners improve access, coverage, or specialization without degrading core fulfillment  

3. Build a Repeatable Partner Operations Function 

• Create standardized frameworks for sourcing, vetting, contracting, onboarding, and managing partners 

• Establish scalable operating processes that reduce marginal effort for each new partner added  

• Develop governance models, scorecards, and decision frameworks for expansion, renegotiation, and termination  

4. Drive Measurable Member Impact 

• Improve member satisfaction for partner-fulfilled legal matters  

• Increase utilization in previously underserved or capacity-constrained practice areas  

• Demonstrate retention and lifetime value improvements tied to expanded service offerings  

• Support monetization opportunities through partner-enabled services where applicable 

Education, Knowledge, and Experience 

Must-Have Experience 

• Bachelor's degree in Business Administration or a related field. 

• 8–12+ years in product management, business development, partnerships, or platform strategy  

• 3–5+ years in a senior leadership or principal-level role with end-to-end ownership responsibilities  

• Proven experience building and managing a portfolio of third-party partners or vendors (not single-point integrations or isolated deals)  

• Experience in subscription, membership, or recurring-revenue business models  

• Strong background in services-oriented industries such as legal, insurance, healthcare, financial services, or employee benefits (preferred over pure SaaS environments)  

• Demonstrated ability to operate in matrixed organizations and influence cross-functional roadmaps without direct control of all teams involved  

• Strong financial modeling capability, including P&L ownership, unit economics modeling, and business case development  

• Executive-level communication skills with the ability to simplify complex tradeoffs into clear decision frameworks  

Strong Differentiators 

• Experience launching and managing multiple fulfillment or distribution channels alongside an existing core channel  

• Complex commercial negotiation experience (pricing structures, SLAs, exclusivity, data-sharing, termination provisions)  

• Background in regulated industries with jurisdictional variation (legal, insurance, healthcare, financial services)  

• Experience in marketplace, platform, or network-based business models  

• Experience designing and executing pilot programs or experimentation frameworks for scaling new partner models  

• Prior exposure to legal services, identity protection, or adjacent membership-based service ecosystems 

• Experience operating in transformation-stage organizations without established operating frameworks  

Core Knowledge Areas 

• Partner ecosystem design and lifecycle management  

• Unit economics, margin modeling, and cost-to-serve analysis  

• Product integration and workflow design across multiple systems  

• Regulatory and compliance considerations in legal or similarly regulated environments  

• Stakeholder management across executive, operational, and external partner groups 

Reporting & Scope 

• Reports to: Chief Product Officer 

• Key internal partners: Sr PM (Intake & Routing), PM (Lawyer Service Products), Head of Legal, Provider Services Network VP, Sales & Associate Leadership, Marketing, Finance, Technology 

• Location: Ada, OK (HQ) or Remote with Travel 

FLSA Status 

Exempt 

Physical Requirements/ Work Environment  

The work environment characteristics and physical demands described here are representative of these employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• Primarily office-based or hybrid work environment depending on company policy  

• Extended periods of computer-based work including product documentation, analysis, and communication  

• Frequent virtual and in-person meetings with internal stakeholders and external partners  

• Occasional travel may be required for partner meetings, negotiations, or strategic business reviews  

• Must be able to manage multiple concurrent workstreams in a fast-paced, high-change environment  

• Regular interaction with executive leadership and cross-functional teams across time zones  

• Ability to operate effectively in a dynamic environment with evolving requirements and limited existing structure