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The Senior Manager analyzes Medicare grievances and performance data to identify trends, risks, and areas for improvement. They synthesize these findings into actionable insights and coordinate cross-functional teams to drive resolution and accountability.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Reviews Medicare Grievances dashboards, reporting, and analytics to identify performance trends, emerging risks, and areas requiring action. Synthesizes findings into clear business insights and engages colleagues, business owners, and leaders across teams to drive alignment, coordinate response efforts, and support progress toward improvement. Serves as a senior point of coordination and escalation in a regulated environment, raising concerns when data signals poor performance, unresolved risk, or insufficient progress.
Required Qualifications
7+ years of work experience in business consulting, project management, program management, business operations, process improvement, analytics, or a related field
Experience reviewing data, dashboards, and reporting to identify business trends, risks, and performance issues
Experience synthesizing complex information into clear business insights, priorities, and action plans
Experience coordinating complex, cross-functional initiatives involving multiple stakeholders and varying levels of leadership
Experience managing timelines, dependencies, risks, and follow-up across concurrent initiatives or improvement efforts
Strong communication, influence, and stakeholder management skills, including the ability to engage leaders, clarify ownership, and drive accountability
Adept at problem solving and decision making skills
Adept at collaboration and teamwork
Adept at growth mindset (agility and developing yourself and others) skills
Adept at execution and delivery (planning, delivering, and supporting) skills
Adept at business intelligence
Preferred Qualifications
Experience supporting Medicare Grievances, regulated operations, or process improvement in a healthcare environment
Experience partnering with business leads to drive issue resolution and sustained improvement
Experience developing reporting, dashboards, or executive-ready summaries to monitor performance and outcomes
Experience working across operational, compliance, and business teams to coordinate action and accountability
Experience escalating risks or performance concerns to leadership in a clear, solutions-oriented manner
Project or program management training, certification, or equivalent practical experience preferred
Education Bachelor’s degree preferred and/or specialized training, relevant professional qualification, or equivalent experience
Pay Range
The typical pay range for this role is:
$75,400.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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