Senior Manager - Interop Center of Excellence

Sr. Manager, Veradigm Interoperability Center of Excellence

JOB SUMMARY

Leads the Veradigm Interoperability Center of Excellence — a newly formed, strategic organizational capability that owns the full lifecycle of interface services across all Veradigm EHR and practice management platforms. The Interoperability Center of Excellence exists to solve one of Veradigm's most critical client experience gaps: ensuring that every client has a single, accountable Veradigm partner for every interface need, from pre-sales discovery through implementation, forward development, and ongoing support. This leader is responsible for building and operating a team of technical professionals organized into regional delivery pods, each staffed to handle lab orders and results, public health reporting, HIE and TEFCA connectivity, and custom client integrations across Practice Fusion and VEHR. The role provides subject matter authority across HL7 v2, FHIR R4, CareQuality, and clinical data exchange, and serves as the organizational owner for a commercial model — including an Integrator Program that structures third-party partner relationships — that transforms interface services from an informally distributed cost center into a revenue-generating line of business. In parallel, this leader serves as an organizational co-sponsor of the long-range Enterprise Integration Engine initiative: a cloud-native, AI-powered integration platform intended to replace Veradigm's legacy VEHR common components stack and ultimately compete in the broader healthcare interoperability market.

ESSENTIAL FUNCTIONS / MAJOR JOB RESPONSIBILITIES

• Builds and leads the Interoperability Center of Excellence from initial team formation through full operational maturity, including sourcing roles internally where possible, establishing onboarding and training programs, and developing the operational playbook that governs delivery across all interface types and client segments.
• Owns the full interface services lifecycle for Veradigm clients — lab orders and results (HL7 ORM/ORU), public health reporting (immunization registries, eCR, syndromic surveillance), HIE/QHIN/TEFCA connectivity, and custom client integrations — across Practice Fusion and VEHR platforms.
• Directs a Forward Development Team of Interface Sales Engineers and Technical Interface Engineers capable of building custom integration solutions — adapters, routing logic, novel FHIR-based workflows — that fall outside standard configuration catalogs, using AI-powered tools to accelerate delivery.
• Leads and scales the Integrator Program — the commercial framework governing third-party integrators including program tiers, API access rights, SLA obligations, pricing pass-through standards, and the formal agreements that give Veradigm control and leverage over its partner relationships.
• Partners with EHR sales leadership to embed Interface Sales Engineers in pre-sales conversations, ensuring interface scope is accurately defined, formally quoted, and delivered as part of the EHR deal rather than escalated post-sale to outside resources.
• Monitors service delivery metrics, interface SLA compliance, and quality indicators across all managed connections. Holds the team accountable to published targets: discovery to quote in 5 business days, standard implementation in 30 days, custom interfaces in 60–90 days, and 99.5% message delivery uptime.
• Develops and executes an operational roadmap aligned to the broader Interoperability Center of Excellence strategic plan, including team formation, operational readiness, and market activation milestones.
• Serves as a key escalation point for clients and internal stakeholders. Owns commercial exceptions, interface pricing decisions, and cross-functional disputes related to interoperability services.
• Ensures high levels of client satisfaction through proactive communication, timely resolution of interface issues, and consistent delivery against service commitments.
• Collaborates cross-functionally with product, engineering, sales, legal, compliance, and finance to advance the Interoperability Center of Excellence commercial model, the Enterprise Integration Engine product roadmap, and the long-range QHIN qualification pathway.
• Ensures all interface services, data exchange workflows, and partner agreements comply with applicable healthcare regulations including HIPAA, ONC information blocking rules, CMS prior authorization requirements, and TEFCA participation standards.
• Leads, manages, develops, mentors, and evaluates a geographically distributed team across U.S.-based and Pune, India-based roles, building a high-performing organization where technical depth, accountability, and client orientation are the cultural standard.
• Identifies training and development opportunities for team members to keep skills current with evolving interoperability standards, AI-powered integration tools, and the healthcare technology landscape.

JOB REQUIREMENTS

Education

• Bachelor's Degree or equivalent Technical / Business experience — Required
• Master's Degree or equivalent Technical / Business experience — Preferred

Work Experience

• 12+ years of relevant work experience in healthcare technology, integration services, or professional services — Required
• 10+ years of relevant experience implementing healthcare technology solutions with demonstrated understanding of HL7 v2, FHIR R4, and clinical data exchange workflows; experience with EHR platform integration in ambulatory or specialty care settings preferred — Required
• Excellent client-facing skills with demonstrated ability to engage senior and key executives on complex technical topics — Required
• Experience managing third-party vendor or partner relationships, including commercial frameworks, SLA oversight, and contract negotiation — Required
• Experience with budgeting, cost management, and building the business case for new organizational capabilities — Required
• Demonstrated ability to build and scale a new team or practice, including internal sourcing, onboarding, and operational readiness — Preferred
• Familiarity with healthcare interoperability market dynamics including TEFCA, QHIN, CareQuality, ONC information blocking, and the competitive landscape of integration engine and API broker vendors — Preferred
• 7+ years of professional services consultancy and/or project management in a healthcare technology environment — Required

Management Experience

• 4–7 years of relevant leadership experience including responsibility for organizational objectives and measurements, including management of geographically distributed teams across U.S. and India-based locations — Preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• In-depth understanding of healthcare IT systems including electronic health records (EHR), health information exchanges (HIE), diagnostic ordering and results networks, patient engagement platforms, and public health reporting infrastructure.
• Deep knowledge of healthcare interoperability standards and protocols including HL7 v2 (ORM, ORU, ADT), FHIR R4, CDA, CareQuality, TEFCA, and QHIN participation requirements.
• Working knowledge of integration engine technologies — including commercial platforms such as Rhapsody and Mirth Connect — and an understanding of how modern cloud-native integration platforms differ from legacy Windows-hosted architectures.
• Familiarity with EHR platform architecture in ambulatory care settings, including Practice Fusion and VEHR integration layers, FHIR resource exposure, and API-based data exchange.
• Understanding of the third-party integrator ecosystem — including the commercial dynamics, leverage considerations, and migration complexity involved in transitioning client interfaces from external vendors to an internally managed service model.
• Knowledge of healthcare regulations and standards including HIPAA, ONC information blocking rules, CMS prior authorization requirements (CMS-0053-F, CMS-0057-F), and applicable TEFCA participation standards.
• Strong leadership skills to build, guide, and develop a new organizational capability — including the ability to set culture, establish operating norms, and develop a team where many members are transitioning from existing internal roles rather than hired externally.
• Ability to direct a technical team capable of building custom integration solutions, including custom HL7 adapters, FHIR-based workflows, and novel connection types that do not exist in any off-the-shelf catalog.
• Strong analytical and problem-solving skills to address complex interface issues, manage competing delivery priorities, and drive operational improvement across a geographically distributed team.
• Excellent communication skills with the ability to translate complex interoperability concepts for non-technical audiences including sales leadership, senior executives, and clients.
• Ability to develop and execute a multi-phase operational and commercial roadmap — from immediate team formation through market activation, revenue generation, and long-range platform strategy.
• Commercial orientation: ability to frame interoperability services as a revenue line, develop pricing models, manage partner commercial relationships, and contribute to the broader business case for infrastructure investment.
• Strong interpersonal skills to build effective working relationships with clients, team members, cross-functional partners, and external integrators — including the ability to manage commercially sensitive partner transitions with professionalism and care.

WORKING ARRANGEMENTS

• Standard work week or as defined by assignment requirements
• Primarily works in standard office environment or remotely
• May require after-hours, on-call support and/or holidays
• On-call and after-hours work during peak times including end of month/quarter/year; during this time PTO may be limited to meet business needs
• Travel: Up to 10% travel may be required

COMPETENCIES

Proficiency Levels: Mastered (M) — acknowledged authority and subject matter expert across the company | Advanced (A) — serves as a resource to others with minimal guidance needed | Proficient (P) — works independently with minimal guidance | Basic (B) — requires regular guidance to perform tasks

Core Competencies

• Client Service — Advanced: Values and delivers high-quality, innovative service to all clients. Anticipates, meets, and exceeds client needs. Behavioral indicators: streamlines processes based on client feedback; anticipates client needs; ensures the team maintains a single accountable Veradigm presence for every interface engagement.
• Quality Focused — Proficient: Ensures quality is not compromised. Establishes and enforces published SLA targets; monitors message delivery uptime, implementation timelines, and quote accuracy; sustains quality through documented playbooks and regular operational review.
• Results Oriented — Proficient: Committed to achieving goals and consistently delivering results. Drives toward commercial and delivery targets; coaches team on execution discipline; holds regional pods accountable to interface activation and revenue milestones.
• Accountability — Advanced: Accepts full responsibility for delivering high-quality, timely results. Owns all Interoperability Center of Excellence escalations and commercial exceptions; delegates clearly; addresses conflict — including partner disputes and cross-functional friction — directly and promptly.
• Communications — Advanced: Effectively communicates in a variety of ways. Communicates Interoperability Center of Excellence strategy, milestones, and performance to leadership clearly; tailors message for technical, commercial, and executive audiences; follows up to ensure alignment across a distributed team.
• Collaboration — Advanced: Cooperates with others to accomplish common goals. Builds effective relationships across product, engineering, sales, legal, and finance; promotes respect across U.S. and India-based team members; facilitates resolution when cross-functional priorities conflict.

Leadership Competencies

• Org Agility / Change Advocate — Proficient: Identifies and acts upon opportunities for continuous improvement and transformational change. Leads a complex organizational transition — restructuring existing services talent into a new capability model — while maintaining continuity of client service.
• Learning and Developing Others — Proficient: Inspires associates to reach their full potential. Creates a cooperative and productive environment across a geographically distributed team; sets development objectives that support both personal growth and organizational capability; provides objective and timely performance feedback.
• Business Acumen — Advanced: Understands company direction, goals, and the competitive environment. Understands the interoperability market landscape and Veradigm's competitive position; frames operational decisions in financial terms; contributes to the Enterprise Integration Engine investment case and the Integrator Program commercial model.
• Innovation — Proficient: Improves performance by applying original thought to existing and emerging methods and services. Directs a Forward Development Team using AI-powered tools to build novel integration solutions; encourages the team to solve problems others have defaulted to third-party vendors.
• Strategic Thinking — Proficient: Considers long-term strategic impact when making decisions. Balances immediate delivery priorities against the multi-year roadmap — Integrator Program, Enterprise Integration Engine, QHIN qualification — ensuring near-term decisions do not foreclose the long-range platform opportunity.
• Diversity, Equity, and Inclusion — Proficient: Fosters an inclusive, equitable workplace where diversity and individual differences are embraced. Models and promotes mutual respect, fairness, and equity across a team spanning U.S. and India-based locations, multiple technical disciplines, and a range of experience levels.