Senior Manager, Entegra Client Services Support

Role Overview

Entegra Procurement Services is a fast-growing and dynamic division of Sodexo and part of a global procurement network that manages more than $36 billion in spend for food, services and supplies, and serves more than 120,000 purchasing sites throughout the United States alone. Entegra Procurement Services provides procurement management for multi-unit clients in industries including seniors, healthcare, education, government, faith based, leisure, hotels, and restaurants. We deliver procurement solutions that drive operational effectiveness and innovative products and services. 

We are currently searching for a Senior Manager, Entegra Client Support.

This is a remote position with the preferred candidate residing in the Eastern or Central Time Zone.

The Senior Manager, Entegra Client Support is responsible for assisting with the day-to-day support of Entegra Procurement Services assigned clients and assisting with project assignments. Based on the strategy set forth by the team leader, this position works to support one of the largest global clients while delivering excellent customer support, driving retention of client participation in the Entegra programs. The role will work to support the achievement of established financial targets through planning and implementation of business plans from established contract deliverables, while taking into consideration short-and long-term goals, resources needed and scope of service.

What You'll Do

• Serve as the primary liaison between Entegra’s team and client base to ensure aligned outreach across shared industry segments.
• Promote a client-focused culture that strives to exceed client needs, requirements, and satisfaction expectations. This includes collaborating with assigned clients and strategic partners to actively listen to concerns and requests; identifying needs and requirements and providing solutions; establishing organizational protocols or systems to identify client issues, trends, and opportunities and effectively integrate them into strategy.
• Maximize the clients’ and Entegra’s value through the utilization of Supply Management contracts.
• Responsibility for financial performance of clients as well as the ability to Interpret Entegra’s financial model and the clients to establish and support optimum ROI activities and prioritization.
• Ability to systematically gather information from a variety of sources, analysis information, identify implications of data, draw appropriate conclusions, generate viable alternative solutions to a question or problem, and evaluate the consequences of choosing each alternative.
• Ability to convert general data and findings into applied, specific information and suggestions that add value to business planning.
• The ability to plan resource requirements and secure resources to ensure the successful completion of designated projects and to effectively manage time and resources to ensure that work is completed efficiently.
• The ability and willingness to recognize, identify, and assist in sales opportunities and close sales of products and services. This also includes the ability to face resistance without becoming discouraged or defensive.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Bachelor’s Degree

• Track and analyzed key data metrics using spreadsheets and reporting tools to monitor performance, identify trends, and support data-driven decision-making.

• Five years industry experience; supply chain, hospitality, golf and or food service industry
• Ability to manage large datasets in Microsoft Access and Excel, including presentation of analysis with PowerPoint.
• Project Management Experience preferred.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience – 5 yearsMinimum Functional Experience – 5 years