Senior Manager, Ecommerce
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AI Summary
About Onnit:
Onnit is an Austin, Texas based health and wellness company that sells dietary supplements direct to consumers and through retail distribution. As a trusted and serious supplement brand, we provide high-quality products with clinically studied ingredients designed to unlock a deeper mind-body connection and enhance both mental and physical performance. Unlike other supplement brands, Onnit enables strength from within, empowering individuals to operate at their peak every day. Backed by medical professionals, industry experts, and a loyal community, we are staying true to our mission of total human optimization.
We are part of the Wellbeing Collective, an exciting Global Business Unit within Unilever built with a start-up mindset. Our mission, with our science-backed and disruptive portfolio, is to improve the health and well-being of millions of consumers and continue leading in the Health and Wellness space.
If you are interested in joining a culture that strives for Curiosity, Discipline, Approachability, Commitment, and Ownership Mindset then we invite you to join our mission to optimize human potential!
Overview
The Senior Manager, Ecommerce, reporting to the Director of Ecommerce & Retention, owns the storefront. Every product page, every promotion, every pixel of the on-site experience that converts a visitor into a buyer or a subscriber into a loyalist runs through this role. The site is not a static asset. It is the primary revenue engine for the brand, and this person keeps it sharp, fast, and performing.
This is not a strategy-only seat. This is an operator role for someone who lives inside Shopify Plus, thinks in conversion rates, and treats every site update like it matters because it does. You will manage technology implementations, drive CRO, coordinate with dev resources and agency partners, and ensure nothing goes live that is not right.
The right person is a builder. Data-led and growth-minded. Equal parts AI enthusiast and skeptic, always looking for what actually moves the needle.
What You Own
Storefront Operations & Merchandising The Shopify Plus storefront, end-to-end. Product setup, collection curation, site content, banners, promotions, and discount codes. If it is on the site, it is yours. Accuracy, speed, and brand consistency are the baseline.
On-Site Subscription Experience Own how subscriptions show up across the site. Product detail pages, checkout flow, subscription widgets, and the customer account portal. Partner with the Retention team to ensure the on-site experience supports subscription growth and delivers a seamless subscriber journey.
Conversion Rate Optimization Continuous improvement of the on-site experience. Testing, iterating, and optimizing across UX, merchandising, and the customer journey. Conversion rate, AOV, and repeat purchase behavior are the metrics that tell you whether the work is landing.
Project Management & Tech Stack Ecommerce technology projects, scoped and managed end-to-end in Jira. Timelines, milestones, vendor coordination, and direct collaboration with internal and external development resources. Current priorities include the loyalty program replatform and other platform implementations. You also own the Shopify app ecosystem, evaluating and optimizing third-party solutions that enhance site functionality. Stay current on platform enhancements, emerging tools, and industry best practices to inform what comes next.
Quality Assurance The final line of defense. Site, emails, SMS, new features, pre-launch and post-launch. Broken links, display errors, checkout issues, mobile responsiveness. Nothing ships without your sign-off.
Analytics & Reporting Ecommerce and site performance metrics via Shopify Analytics, Google Analytics, and internal tools. Data pulled cleanly, insights delivered clearly, decisions informed quickly.
Cross-Functional Collaboration The point of contact for website and ecommerce operations across the internal teams and external agencies. You connect the work, align the timelines, and keep things moving.
Required Experience
- 5 to 7 years in DTC ecommerce operations
- At least 3 years hands-on managing a Shopify Plus storefront
- Direct experience configuring and operating a subscription platform within the Shopify Plus ecosystem
- Experience managing ecommerce technology projects and implementations using Jira or similar tools
- Track record of driving measurable improvements in conversion rate and site performance
- Foundational understanding of SEO best practices for ecommerce
Required Skills
- Comfortable executing directly in Shopify Plus on a daily basis with strong familiarity across the ecosystem
- Analytical mindset with fluency in Google Analytics and other reporting tools
- Rigorous approach to QA and site testing
- Strong project management instincts with the ability to run multiple initiatives independently
- Clear communicator who coordinates effectively across internal teams and external vendors
- Identifies issues and opportunities before they become problems or missed chances
Nice to Have
- Experience in the wellness, vitamins, or supplements industry
- Experience with A/B testing or dedicated CRO tools
- Intermediate understanding of SEO best practices for ecommerce
- Experience managing technology migrations or platform implementations
How We Work
- Customer obsessed, data first, high accountability
- Brand and performance treated as one job, not two
- Direct communication and short feedback loops
- Open to being wrong when the data says so
Onnit takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. This position is bonus eligible and employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays. Any coverages for health insurance will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
- Full medical, dental, and vision benefits
- Basic Life Insurance
- Immediate 401(k) eligibility with company matching
- Unlimited vacation
- Paid holidays
- Flexible workplace policy
- $100/month flexible benefit stipend
- Tuition reimbursement
- Fringe benefits include in-office meals, product credits and discounts, lifestyle spending account, family planning, online learning, fitness stipend, among many others
EOE race/color/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status
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